The Department of Public Utilities provides water, wastewater systems, and solid waste services to over 90,000 customers. Some of our facilities and activities:
- Public Utilities (DPU) provides drinking water to and collects wastewater from residential, commercial, and industrial customers
- Refuse collection service
- Recycling, curbside and drop-off
If you have a water or sewer emergency between the hours of 8 am - 4:30 pm, please call us at (804) 501-4275 or fill out the online form for water main or water meter leaks.
If you have a water or sewer emergency after 4:30 pm, please call us at (804) 501-5025. Please do not fill out the online form as this may not be received until the next business day.
Water Quality Report, 2021
Our 2021 Water Quality Report has been published. The report can be found at the following link:
- Cobbs Creek Reservoir
- Upham Brook Trunk Sewer
- Rocky Branch Trunk Sewer & Abelia Road Sewer Replacement
- Rock Springs Estate Water Main Extension
Water/Sewer Service Responsibility
Water/Sewer Service Responsibility
This graphic illustrates the water/sewer service responsibility for single-family, detached homes. Public Utilities’ responsibility begins at the property line and extends to water/sewers mains in the street. Please note: Site Inspection Ports/Cleanouts (SIPs) are installed at the property line or edge of easement on some, but not all, single-family homes.
Smell Rotten Eggs? Call Richmond Gas Works!
Natural Gas smells like rotten eggs! If you smell this, please call Richmond Gas Works at (804) 646-4646!
Richmond Gas Works provides natural gas to Henrico County residents.
Mailing Address
P. O. Box 90775
Henrico, VA 23273-0775
Phone
(804) 501-4275
Phone After Hours (Emergency Only)
(804) 501-5025
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