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Henrico County is following a plan of reduced operations.

View updated county government closings and operational changes.

Public Utilities

Henrico County Department of Public Utilities

The Department of Public Utilities provides water, wastewater systems, and solid waste services to over 90,000 customers.  Some of our facilities and activities:

  • Public Utilities (DPU) provides drinking water to and collects wastewater from residential, commercial, and industrial customers
  • Refuse collection service
  • Recycling, curbside and drop-off

If you have a water or sewer emergency between the hours of 8 am - 4:30 pm, please call us at (804) 501-4275 or fill out the online form for water main or water meter leaks.

If you have a water or sewer emergency after 4:30 pm, please call us at (804) 501-5025.  Please do not fill out the online form as this may not be received until the next business day.

Water Quality Report 2019

Our 2019 Water Quality Report is now available.  To view, please visit https://henrico.us/public-data/water-quality-report-2019/

Wipes Clog Pipes & Pumps

Keep Our Sewer System Safe

The toilet paper shortage is forcing some people to use flushable wipes. Despite being labeled as “flushable,” these types of products wreak havoc on wastewater systems. Help keep Henrico’s sewer system running by following the “3Ps” – only flush pee, poo and toilet paper.

Smell Rotten Eggs? Call Richmond Gas Works!

Natural Gas smells like rotten eggs!  If you smell this, please call Richmond Gas Works at (804) 646-4646!

Richmond Gas Works provides natural gas to Henrico County residents.

Call 811 Before You Dig!

Ensure your safety by CALLING 8-1-1 before you dig.

Mailing Address
P. O. Box 90775
Henrico, VA 23273-0775

utilities@henrico.us

Phone
(804) 501-4275
Phone After Hours (Emergency Only)
(804) 501-5025

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