Public Utilities

Henrico Water DPU logo

The Department of Public Utilities provides water, wastewater systems, and solid waste services to over 90,000 customers.  Some of our facilities and activities:

  • Public Utilities (DPU) provides drinking water to and collects wastewater from residential, commercial, and industrial customers
  • Refuse collection service
  • Recycling, curbside and drop-off

If you have a water or sewer emergency between the hours of 8 am - 4:30 pm, please call us at (804) 501-4275 or fill out the online form for water main or water meter leaks.

If you have a water or sewer emergency after 4:30 pm, please call us at (804) 501-5025.  Please do not fill out the online form as this may not be received until the next business day.

Word on the Street

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This newsletter will give monthly project updates, as well as traffic impacts and surveys for potential upcoming projects so your voice can be heard. Each version is customized to your District! Sign up today!

Build Henrico

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Henrico County has moved all Land Development Applications online to Build Henrico for all new applications filed after November 13, 2023

Additional information can be found at https://henrico.us/build/help/.

Water/Sewer Service Responsibility

Water/Sewer Service Responsibility

This graphic illustrates the water/sewer service responsibility for single-family, detached homes.  Public Utilities’ responsibility begins at the property line and extends to water/sewers mains in the street.  Please note:  Site Inspection Ports/Cleanouts (SIPs) are installed at the property line or edge of easement on some, but not all, single-family homes.

Smell Rotten Eggs? Call Richmond Gas Works!

Natural Gas smells like rotten eggs!  If you smell this, please call Richmond Gas Works at (804) 646-4646!

Richmond Gas Works provides natural gas to Henrico County residents.

Call 811 Before You Dig!

Ensure your safety by CALLING 8-1-1 before you dig.

Join Our Team

We’re looking for people to improve and help our community. Send us your contact information and select your interest areas to learn more.

Mailing Address
P. O. Box 90775
Henrico, VA 23273-0775

[email protected]

Phone
(804) 501-4275
Phone After Hours (Emergency Only)
(804) 501-5025

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