Public Utilities

Henrico Water DPU logo

The Department of Public Utilities provides water, wastewater systems, and solid waste services to over 90,000 customers.  Some of our facilities and activities:

  • Public Utilities (DPU) provides drinking water to and collects wastewater from residential, commercial, and industrial customers
  • Refuse collection service
  • Recycling, curbside and drop-off

If you have a water or sewer emergency between the hours of 8 am - 4:30 pm, please call us at (804) 501-4275 or fill out the online form for water main or water meter leaks.

If you have a water or sewer emergency after 4:30 pm, please call us at (804) 501-5025.  Please do not fill out the online form as this may not be received until the next business day.

Water/Sewer Service Responsibility

Water/Sewer Service Responsibility

This graphic illustrates the water/sewer service responsibility for single-family, detached homes.  Public Utilities’ responsibility begins at the property line and extends to water/sewers mains in the street.  Please note:  Site Inspection Ports/Cleanouts (SIPs) are installed at the property line or edge of easement on some, but not all, single-family homes.

Smell Rotten Eggs? Call Richmond Gas Works!

Natural Gas smells like rotten eggs!  If you smell this, please call Richmond Gas Works at (804) 646-4646!

Richmond Gas Works provides natural gas to Henrico County residents.

Call 811 Before You Dig!

Ensure your safety by CALLING 8-1-1 before you dig.

Mailing Address
P. O. Box 90775
Henrico, VA 23273-0775

utilities@henrico.us

Phone
(804) 501-4275
Phone After Hours (Emergency Only)
(804) 501-5025

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