The Department of Public Utilities provides water, wastewater systems, and solid waste services to over 90,000 customers. Some of our facilities and activities:
- Public Utilities (DPU) provides drinking water to and collects wastewater from residential, commercial, and industrial customers
- Refuse collection service
- Recycling, curbside and drop-off
If you have a water or sewer emergency between the hours of 8 am - 4:30 pm, please call us at (804) 501-4275 or fill out the online form for water main or water meter leaks.
If you have a water or sewer emergency after 4:30 pm, please call us at (804) 501-5025. Please do not fill out the online form as this may not be received until the next business day.
Temporary Changes due to COVID-19
Public-use areas and drop-off recycling centers are open daily from 10AM to 6PM and are only accepting household garbage and recycling. Due to State Orders, beginning Friday, April 3, 2020, only 10 vehicles will be allowed into both public use areas at one time. Please be patient and expect delays as we continue to adjust our services to deal with this pandemic.
Public Utilities has emergency operations plans in place and will continue to respond to emergency calls for service. Non-emergency service calls will be limited.
Henrico County is taking efforts to ensure that residents can make their utility payments virtually to assist in reducing face-to-face interactions during the COVID-19 crisis; all cashier’s offices are CLOSED at this time. We encourage our residents to make their payments online, using the links below, and will be waiving all online payment processing fees during this event. Payment options include:
- Pay by check: submit by mail or use the drop box at the Henrico Government Center or the Eastern Government Center.
- Pay online: https://ipn.paymentus.com/cp/hnro All processing fees are being waived at this time.
- Pay by cash at participating retailers (CVS, Family Dollar & 7-11):
-Utility payments: https://www.paynearme.com/s/9961/b/ZZ2ihA/edit
- Pay by phone: 1-855-748-6015
During the state of emergency our call center staffing has been altered to protect our employees. So to avoid long wait times, please leave us a message at 501-7355 or send us an e-mail at email@example.com. We will be back in touch with you within 8 business hours. If you still need to speak to a representative, call 501-4275 and push #2.
Curbside Refuse and Recycling programs are operating on a normal schedule. The following Public Use Area programs have been suspended: vegetative waste, including free mulch, at Charles City Road Public Use Area, “too good to waste”, and the re-sale program (appliances, lawnmowers, etc.), Customers are advised to practice personal hygiene measures recommended by the CDC when visiting our Public Use Areas and/or drop-off recycling centers. New orders for bulky waste pickup are suspended until further notice.
- Cobbs Creek Reservoir
- Upham Brook Trunk Sewer
- Meredith Branch Sanitary Sewer Project
- Chamberlayne Farms Sanitary Sewer Project
- Enterprise Parkway/Broad Street Area Sanitary Sewer Rehabilitation
Wipes Clog Pipes & Pumps
Keep Our Sewer System Safe
The toilet paper shortage is forcing some people to use flushable wipes. Despite being labeled as “flushable,” these types of products wreak havoc on wastewater systems. Help keep Henrico’s sewer system running by following the “3Ps” – only flush pee, poo and toilet paper.
Natural Gas smells like rotten eggs! If you smell this, please call Richmond Gas Works at (804) 646-4646!
Richmond Gas Works provides natural gas to Henrico County residents.
Ensure your safety by CALLING 8-1-1 before you dig.
P. O. Box 90775
Henrico, VA 23273-0775