The Department of Public Utilities provides water, wastewater systems, and solid waste services to over 90,000 customers. Some of our facilities and activities:
- Public Utilities (DPU) provides drinking water to and collects wastewater from residential, commercial, and industrial customers
- Refuse collection service
- Recycling, curbside and drop-off
If you have a water or sewer emergency between the hours of 8 am - 4:30 pm, please call us at (804) 501-4275 or fill out the online form for water main or water meter leaks.
If you have a water or sewer emergency after 4:30 pm, please call us at (804) 501-5025. Please do not fill out the online form as this may not be received until the next business day.
- Cobbs Creek Reservoir
- Upham Brook Trunk Sewer
- Meredith Branch Sanitary Sewer Project
- Chamberlayne Farms Sanitary Sewer Project
- Whispering Pines/Commerce Acres Area Sanitary Sewer Rehabilitation
Water/Sewer Service Responsibility
Water/Sewer Service Responsibility
This graphic illustrates the water/sewer service responsibility for single-family, detached homes. Public Utilities’ responsibility begins at the property line and extends to water/sewers mains in the street. Please note: Site Inspection Ports/Cleanouts (SIPs) are installed at the property line or edge of easement on some, but not all, single-family homes.
Smell Rotten Eggs? Call Richmond Gas Works!
Natural Gas smells like rotten eggs! If you smell this, please call Richmond Gas Works at (804) 646-4646!
Richmond Gas Works provides natural gas to Henrico County residents.
Mailing Address
P. O. Box 90775
Henrico, VA 23273-0775
Phone
(804) 501-4275
Phone After Hours (Emergency Only)
(804) 501-5025
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