Please take our brief online survey on how Henrico County communicates with you.

The survey asks for your preferences on ways to receive information about programs and services.

Public Utilities

Henrico County Department of Public Utilities

The Department of Public Utilities provides water, wastewater systems, and solid waste services to over 90,000 customers.  Some of our facilities and activities:

  • Public Utilities (DPU) provides drinking water to and collects wastewater from residential, commercial, and industrial customers
  • Refuse collection service
  • Recycling, curbside and drop-off

If you have a water or sewer emergency between the hours of 8 am - 4:30 pm, please call us at (804) 501-4275 or fill out the online form for water main or water meter leaks.

If you have a water or sewer emergency after 4:30 pm, please call us at (804) 501-5025.  Please do not fill out the online form as this may not be received until the next business day.

CARES Act Application

CARES Act assistance application may:

  • Assist for delinquent bills with consumption from March 1, 2020 to December 31, 2021 and may not be used for past due amounts prior to this time period or after this time period.
  • Funding is designed to be a one‐time opportunity, with only one payment per household (for residential) or account holder and their successors (for non‐ residential).
  • Funding can be used for water and/or wastewater charges (refuse/trash service, late fees, deposits and other miscellaneous fees are excluded).

CARES Act assistance should only be requested by utility account holders. Henrico DPU will only discuss this application with the person(s) listed on the account.

Incomplete information can delay your application.  Please be sure to fill out the form in its entirety.

Submitting this application does not guarantee that your assistance is approved. You should have received final communication by December 31, 2021. If you haven’t, please contact the Henrico Public Utilities call center at 804-501-4275

Click here for application

Wipes Clog Pipes & Pumps

Keep Our Sewer System Safe

The toilet paper shortage is forcing some people to use flushable wipes. Despite being labeled as “flushable,” these types of products wreak havoc on wastewater systems. Help keep Henrico’s sewer system running by following the “3Ps” – only flush pee, poo and toilet paper.

Smell Rotten Eggs? Call Richmond Gas Works!

Natural Gas smells like rotten eggs!  If you smell this, please call Richmond Gas Works at (804) 646-4646!

Richmond Gas Works provides natural gas to Henrico County residents.

Call 811 Before You Dig!

Ensure your safety by CALLING 8-1-1 before you dig.

Mailing Address
P. O. Box 90775
Henrico, VA 23273-0775

utilities@henrico.us

Phone
(804) 501-4275
Phone After Hours (Emergency Only)
(804) 501-5025

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