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Public Utilities

The Department of Public Utilities provides water, wastewater systems, and solid waste services to over 90,000 customers.  Some of our facilities and activities:

  • Public Utilities (DPU) provides drinking water to and collects wastewater from residential, commercial, and industrial customers
  • Refuse collection service
  • Recycling, curbside and drop-off

If you have a water or sewer emergency between the hours of 8 am - 4:30 pm, please call us at (804) 501-4275 or fill out the online form for water main or water meter leaks.

If you have a water or sewer emergency after 4:30 pm, please call us at (804) 501-5025.  Please do not fill out the online form as this may not be received until the next business day.

Water Quality Report 2020

Our 2020 Water Quality Report is now available on our website.  To view, please visit https://henrico.us/assets/2020-CCR-Web-Version.pdf.  If you would like the brochure mailed to you, please contact our Water Quality Engineer at 804-727-8719 or send email by clicking here.

Water/Sewer Service Responsibility

Water/Sewer Service Responsibility

This graphic illustrates the water/sewer service responsibility for single-family, detached homes.  Public Utilities’ responsibility begins at the property line and extends to water/sewers mains in the street.  Please note:  Site Inspection Ports/Cleanouts (SIPs) are installed at the property line or edge of easement on some, but not all, single-family homes.

Smell Rotten Eggs? Call Richmond Gas Works!

Natural Gas smells like rotten eggs!  If you smell this, please call Richmond Gas Works at (804) 646-4646!

Richmond Gas Works provides natural gas to Henrico County residents.

Call 811 Before You Dig!

Ensure your safety by CALLING 8-1-1 before you dig.

Mailing Address
P. O. Box 90775
Henrico, VA 23273-0775


(804) 501-4275
Phone After Hours (Emergency Only)
(804) 501-5025

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