Privacy Policy

What information is collected during your visit to our web site?

When you visit the Henrico County website, information like the following is collected automatically:

  • The pages you visited
  • The date and time you visited
  • How you got to our site (either through links on other sites or search terms)
  • ISP and general geographical location
  • General technical information on the device used to access the site (web browser, operating system, and if a computer or mobile device)
  • Events taken on the site like clicking a link, downloading a file, or clicking a phone number

We collect this data in aggregate form (i.e., grouped together with everyone else’s, not by individual user).

We use this data to analyze trends and data on how our site is used. This includes topics such as how many people visit the site, how people got to the site, and how people are using the website. We are able to provide a better service to our users by researching this data.

We use Google Analytics for this service. For more information on their privacy policies, you can read the Google Analytics Privacy Policy.

Disclosure of Information

Our site offers several online services, where users can submit forms to various departments in the County to interact with various services or programs that the County offers. For example, suppose you use the Restaurant Complaint Form to file a complaint about a restaurant in Henrico County. That page asks you to enter personally identifiable information such as your name, address, and phone number. The appropriate agency receives this information, and can only share with other County agencies that might need the information to resolve the issue.

The County of Henrico does not sell or market such information in any way, to anyone. The County of Henrico will disclose such information to third parties only when required to do so by law enforcement.

Please be aware that information submitted through this website may be considered a public record subject to release by the County in response to a request made under the Virginia Freedom of Information Act.

GIS and other location-aware apps may use, only with your express permission, your geographical information to improve the functionality of the application. You may have seen this kind of location warning if you have a smartphone and have used on it any app that asks, “(This app) would like to use your current location,” and you accept or decline. If you decline, your location is not available in that application.


“A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. Cookies play an important role. Without them, using the web would be a much more frustrating experience.” – From Google’s Policies and Principles.

Cookies are a common part of using the web today, as is privacy. Users have the choice to disable or customize the use of cookies used in their browsers. It is up to the user to enable this type of feature. By disabling cookies, certain parts of the web may not work as designed.

A few parts of our websites use cookies, including but not limited to

Google Analytics will create cookies on behalf of our domain to assist with analytical tracking. Please see Google Analytics document entitled ‘Safeguarding your data‘ for more information about cookie usage.

Software on our site or affiliated sites that we use for several functions may also leave cookies for the functionality of the site.

Outside Links

Some County of Henrico web pages have links to web sites outside of the County’s web site ( Links to other websites are included due to relevance or interest, and do not constitute endorsement by the County of Henrico.

If you click on these links to visit other sites, you are subject to the privacy policies of those sites while you are visiting them, rather than the County’s policies. Henrico County is not responsible for the content or maintenance of the linked remote pages.

Searching our site

Our website offers searching of the site, backed by Swiftype. The software tracks search terms used on the site, but it does not correlate a search term to a user. We use this data to assist users to find information quicker on common search terms. This software adheres to Swiftype’s Privacy Policy.

Traffic Monitoring

We monitor our incoming Internet traffic to protect our network against incoming cyber attacks and spam. This process can capture and filter traffic depending on IP addresses.


All information to and from the web site is encrypted.

Photo Usage

Photographs on this website have been taken by various county employees and photographers and are not used for solicitation or advertising purposes. We use photographs taken at Henrico County locations and events which may or may not include the written permission of persons shown in the photos.

Social Media Policy

Henrico County’s Social Media Policy


Henrico County reserves the right to change these policies and the corresponding information on this page at any time without prior notice.

Last updated: September 12, 2018