What unit of measure is my water usage billed in?
CCF = 100 cubic feet
How much is a CCF?
One hundred cubic feet is approximately 748 gallons.
How is my sewer usage determined?
Sewer is not metered, the sewer volume charge for a single-family residence is based on whichever is less: actual water usage or water usage determined from the first meter reading cycle of the calendar year (i.e. the winter sewer limit).
If your service begins during or after the first billing cycle of the calendar year, sewer billed usage will not exceed 14CCF.
How often will I receive a bill for water and sewer service?
Water and sewer customers are billed every two months.
When is my bill due?
Payment is due 30 days from the date of your bill.
What if I need more time to pay my bill, can I get an extension?
Contact the DPU Customer Service Call Center at 804-501-4275. Hours of operation are 8:00am to 4:30pm Monday through Friday, except for County Holidays. A representative will be available to help you with your request. We encourage customers to have their most recent bill available when they call and to have determined based on your budget what payment arrangements you are requesting.