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Help using Build Henrico

For all Build Henrico customers, please ensure the use of updated modern web browsers when using the customer portal for best results in navigating the system. Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari are preferred.

Internet Explorer is not supported and should not be used.

Getting Started

Register for an Account (Video)
Register for an Account
Navigating your Account (Video)
Associating with a Contractor (Video)

Submit a Complaint

Submit a Complaint

Online Permitting

Plumbing Permit (Video)
Electrical Permit (Video)
Application Status – In Review (Video)
Applicant Revisions (Video)
Applying for a Commercial Building Permit (Video)
Document Standards
Occupancy Classifications

ePlans

Understanding ePlans (Video)
Document Submission Standards

Additional Information

Citizen Information Session Video (Video)
Build Henrico FAQ

 
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