For all Build Henrico customers, please ensure the use of updated modern web browsers when using the customer portal for best results in navigating the system. Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari are preferred.
Internet Explorer is not supported and should not be used.
Getting Started
Register for an Account (Video)
Register for an Account
Navigating your Account (Video)
Associating with a Contractor (Video)
Submit a Complaint
Online Permitting
Plumbing Permit (Video)
Electrical Permit (Video)
Application Status – In Review (Video)
Applicant Revisions (Video)
Document Standards
Occupancy Classifications
