The Department of Public Utilities provides water, wastewater systems, and solid waste services to over 90,000 customers. Some of our facilities and activities:
- Public Utilities (DPU) provides drinking water to and collects wastewater from residential, commercial, and industrial customers
- Refuse collection service
- Recycling, curbside and drop-off
If you have a water or sewer emergency between the hours of 8 am - 4:30 pm, please call us at (804) 501-4275 or fill out the online form for water main or water meter leaks.
If you have a water or sewer emergency after 4:30 pm, please call us at (804) 501-5025. Please do not fill out the online form as this may not be received until the next business day.
Water Quality Report 2016 Is Now Available
The current edition of the Consumer Confidence Report for 2016 is available online.
This report summarizes information regarding our drinking water source, any detected contaminants and educational information.
We encourage you to review the report on our web page: http://henrico.us/public-data/water-quality-report-2016
If you wish to obtain a hard copy of the Consumer Confidence Report, please contact Customer Service at (804) 501-4275. We will gladly mail you a copy of this year’s report.