Henrico County Division of Fire Engine and Squad 21 B-Shift
Lt. Curt Levins and Firefighters Bryan Estes, Kathy Palmer and Rick Pomfrey were dispatched recently to assist a resident whose electric wheelchair malfunctioned at a store near Virginia Center Commons. The store’s staff called Fire after numerous unsuccessful attempts to arrange transportation. The firefighters joined together to push the resident and his wheelchair to his home nearly a mile away. Way to go the extra (almost) mile!
A resident in Wistar Village thanked Building Official Greg Revels for responding to her Sunday afternoon voice mail message regarding a sewer line discharge on her property. She was at a loss for words to describe the response from a County crew, which immediately arrived on the scene and remained to insure the problem was corrected.
The National Association for County Community and Economic Development (NACCED) sent a letter of thank you for the contributions of Community Development Manager David Sacks for his hard work and exceptional service this year as vice chair of the organization’s Community Development Committee.
A resident called to compliment Deena Moore, a caseworker for the Department of Social Services at the Eastern Henrico Government Center, who has been a true gem to work with in dealing with her father’s case. Deena is always available to ensure all the resident’s questions and concerns are taken care of, which the resident truly appreciates.
An employee took a moment to highlight amazing customer service by Kara Rothman, Tuckahoe Area Library Branch Manager. When the employee first called the library to reserve a room for the next afternoon, he was told he could check the room’s availability and make the reservation online. The employee attempted to do so but could not locate his library card. He called the library again only to learn his birthdate and name did not match in the library’s records. Realizing the library was about to close for the day and the employee would be unable to obtain a new card, Branch Manager Kara Rothman processed the reservation over the phone and enabled the employee to update his card information the following day when he arrived for his meeting. Way to go, Kara!