The Henrico Way

The County Manager’s Office is proud to share recognition of our staff while exemplifying The Henrico Way of Customer Service, Leadership, and Accountability. Following are actual excerpts of emails and written correspondence we have received from individuals who have acknowledged our staff and their commitment to the community.

Lt. Brent Bosher, Division of Fire

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Assistant Chief Chris Buehren of the Division of Fire recently emailed a story about Lt. Brent Bosher. On March 11 at approximately 9:30 p.m., Fire responded to a snow-related single-vehicle accident on Interstate 295 near the exit to Richmond International Airport. The accident stranded a family of six from Florida with no place to turn. […]

Staff, Recreation & Parks

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The director of Recreation and Parks for another locality complimented our Division of Recreation and Parks for the experience he had recently at the new Greenwood Park. He noted that park staff was visible throughout the day and worked diligently to keep the facility clean. He also complimented the police officers who directed traffic and […]

Officer Jason Stender, Division of Police

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Police Captain Doug Barker emailed to thank fellow Officer Jason Stender for his response to a stranded motorist. The driver had forgotten to fuel the vehicle after leaving the hospital with a passenger and a child. Captain Barker radioed for assistance, and Stender responded with a can of gas for the family. He declined the […]

Tunde Ogun, Division of Fire

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A resident who collapsed while working out at a local gym was thankful to have a Henrico firefighter on a nearby treadmill.  Firefighter Tunde Ogun used a wall-mounted defibrillator to help the resident. The resident mentioned that he was glad that he lived in Henrico because the ambulance response time was less than 3 minutes. […]

John Myers, Henrico County Public Library

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A resident emailed to thank John Myers, a librarian at Twin Hickory Area Library for the outstanding service he gave her son on a 3D printing project. Myers patiently guided him through the process and helped to complete the assignment on time. She noted that it was a pleasure to work with someone so passionate […]

Strong Work!

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Henrico County Division of Fire Engine and Squad 21 B-Shift were dispatched to Target to assist a citizen who’s electric wheelchair malfunctioned; after several attempts by the Target staff to contact transport services for the citizens to no avail.  The Firefighters pitched in and manually pushed the citizen almost a mile home.  Way to Go […]

It Takes a Team…

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A resident in Wistar Village thanked Building Official Greg Revels for responding to her Sunday afternoon voice mail message regarding a sewer line discharge on her property. She was at a loss for words to describe the response from a County crew, which immediately arrived on the scene and remained to insure the problem was […]

Thank you..

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The National Association for County Community and Economic Development (NACCED) sent a letter of thank you for the contributions of Community Development Manager David Sacks for his hard work and exceptional service this year as vice chair of the organization’s Community Development Committee.

Heart of Gold!

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A resident called to compliment Deena Moore, a caseworker for the Department of Social Services at the Eastern Henrico Government Center, who has been a true gem to work with in dealing with her father’s case. Deena is always available to ensure all the resident’s questions and concerns are taken care of, which the resident […]

Amazing Service…

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An employee took a moment to highlight amazing customer service by Kara Rothman, Tuckahoe Area Library Branch Manager. When the employee first called the library to reserve a room for the next afternoon, he was told he could check the room’s availability and make the reservation online. The employee attempted to do so but could […]