The Henrico Way

The County Manager’s Office is proud to share recognition of our staff while exemplifying The Henrico Way of Customer Service, Leadership, and Accountability. Following are actual excerpts of emails and written correspondence we have received from individuals who have acknowledged our staff and their commitment to the community.

Jay LeReche, Health Department

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A resident emailed to acknowledge the excellent service provided by Jay LeReche of the Environmental Health Team. She said that Jay was knowledgeable and patient in helping her determine the work necessary for her failing septic system. He also helped her by describing the process and by indicating which forms needed to be completed. She […]

Karen Allen, Department of Social Services

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A resident wrote three letters to thank and compliment Karen Allen of the Department of Social Services. He had been homeless and had become despondent when he found out that his SNAP benefits were about to expire. He was near the point of taking his own life. His demeanor improved after speaking with Karen. He […]

Division of Police and MH/DS

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A local couple emailed the Chief of Police and Laura Totty to thank them for the sensitive yet strong response by Police and MH/DS to a mental health crisis involving their son. He had been previously diagnosed with Bipolar Disorder and was having a serious manic episode. His episodes had been increasing in severity over […]

Department of Public Works

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A resident recently sent an email complimenting the Department of Public Works for its response to a large tree branch that fell and blocked the street in front of her house. Soon after the woman called the county’s non-emergency number to report the situation, Road Maintenance Supervisor Steve Jinnett arrived and cleared a lane for […]

Operation Paintbrush, Department of Community Revitalization

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A resident sent a note to Varina Supervisor Tyrone Nelson for work done by Team Excel through the Department of Community Revitalization’s Operation Paintbrush program. Operation Paintbrush organizes community volunteers to paint the homes of residents who need this assistance. Team Excel is a group of students who provide hands-on service to the community. It […]

Juan Little, Department of Public Utilities

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A resident emailed to compliment the service provided by Juan Little, labor foreman with the Department of Public Utilities, during work done at her house. She lauded his ability to communicate and to ease her frustrations. She said Juan was friendly, informative and an asset to the county. Excellent job, Juan!

Melvin Conway, Department of Public Utilities

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A resident expressed appreciation for the help provided by Melvin Conway, from the Charles City Road Public Use Area. The resident arrived shortly before closing to dispose of a load of debris. After the unloading his trailer the man realized his truck would not start. Mr. Conway recognized the problem with the vehicle, and stayed […]

STAR Team, Multiple Departments

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A kidney specialist contacted the Henrico STAR team about one of his patients. The Services to Aid Recovery – or STAR team – is a joint effort by Henrico’s Fire and Police divisions, Sheriff’s Office, Department of Social Services, Henrico Area Mental Health and Developmental Services) to help residents find resources to address social or medical […]

Joe James, Jr., Department of Public Utilities

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A resident complimented the excellent customer service of Joe James, Jr., of the Department of Public Utilities. The resident said she had not moved her trash can to the street in time for crews to pick it up. However, she was able to get Mr. James’ attention and ask if he could come back to […]

Lt. Brent Bosher, Division of Fire

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Assistant Chief Chris Buehren of the Division of Fire recently emailed a story about Lt. Brent Bosher. On March 11 at approximately 9:30 p.m., Fire responded to a snow-related single-vehicle accident on Interstate 295 near the exit to Richmond International Airport. The accident stranded a family of six from Florida with no place to turn. […]