Located in Central Virginia, Henrico County is approximately 245 square miles in size and has a population of more than 330,000. We are bordered by the City of Richmond, and the counties of Charles City, Chesterfield, Goochland, Hanover and New Kent.
Two major Interstate highways run through the County. Interstate 95 is a major North/South highway and is one of the busiest roads in the Country. Interstate 64 is an East/West highway ending in the Tidewater area of Virginia. Richmond International Airport is located in the County.
OUR CULTURE & CORE BELIEFS
Vision
Our vision is to be the leading 911 emergency communication center, providing swift and effective assistance to individuals in their time of need. We strive to be a beacon of reliability, compassion, and expertise, by utilizing advanced technology, skilled professionals, collaborative efforts, and commitment to excellence.
Mission
Our mission is to provide the highest level of emergency communication services to our community. Through unwavering dedication and exceptional professionalism, we respond swiftly and efficiently to every call and ensure the safety and well-being of all individuals in need of assistance. Our mission is driven by a passion for saving lives, protecting property, and making a positive difference in the community we serve.
Henrico 911, putting our HEARTs into all that we do!
Values
Harmony
We prioritize fostering a harmonious environment where all team members can thrive together. We believe in promoting open communication, teamwork, and respect for diverse perspectives. By embracing collaboration and resolving conflicts constructively, we create a positive and inclusive work culture that fosters personal and professional growth for everyone.
Excellence
We are dedicated to providing excellent service and support to our community during times of crisis. We strive for excellence in all that we do, ensuring that every call is handled with professionalism, urgency, and accuracy. Our commitment to excellence extends to our team members, who are continuously trained and equipped with the necessary skills and knowledge to effectively respond to any situation. We believe that by maintaining the highest standards of excellence, we can make a positive impact on the lives of those we serve and contribute to the overall safety and well-being of our community.
Accountability
We believe in taking ownership of our actions and responsibilities, both individually and as a team. We hold ourselves accountable for delivering quality work and honoring our commitments. Through transparent communication, constructive guidance, and a focus on continuous improvement, we strive to cultivate trust and reliability within our organization. By embracing accountability, we create a culture of integrity and excellence.
Resilience
We believe that being resilient allows us to navigate through challenges and setbacks with grace and determination. We understand that in an ever evolving and unpredictable environment, the ability to adapt and bounce back is essential for personal and organizational growth. By fostering a culture of resilience, we create a safe and supportive space where individuals can learn from their failures, embrace change, and maintain a positive mindset. We encourage open communication, collaboration, and support among our team members, recognizing that together we can overcome any obstacle and achieve success.
Trustworthy
Our workplace is built on the foundation of trustworthiness. We believe in fostering an environment where our team members can rely on each other’s integrity, competence, and reliability. Trust is the cornerstone of our relationships, enabling effective collaboration, open communication, and a supportive atmosphere. We are committed to upholding high ethical standards, maintaining confidentiality, and consistently delivering on our promises. By embodying trustworthiness, we create a secure environment for innovation, growth, and success of both our employees and our customers.
By embodying these values, we aim to be a trusted and reliable source of assistance during times of crisis, bringing comfort and hope to those in need.
Our History
The first mention of “communications” among public safety personnel in Henrico County was in February 1941 when the first two-way radio system was installed in two Henrico Police vehicles. Dispatch of calls for service were handled through the Richmond Bureau of Police.
On August 30, 1954, Henrico County’s first two-way radio station began operations from the Dabbs House (3812 Nine Mile Road). This marked the beginning of communications for Henrico Police and Fire Operations being controlled and calls for service being dispatched by Henrico Police personnel. Police officers would serve as dispatchers initially, however, between 1954 and 1961, civilians were employed as dispatchers. In 1962, Ms. M. Broaddus was the first person to serve in the position of Office Manager and supervisor of all civilian dispatchers and clerical personnel in the Division. This is the first factual reference that civilian dispatchers existed.
Advancements in technology and radio communications helped evolve what the Emergency Communications Center looks like today. In September 1999, all dispatchers were moved into the new communications center on the top floor of the Public Safety Training Center (7701 E. Parham Road). Digital communications began operations from the site and have had a series of upgrades since then.
On July 1, 2023, Communications officially became its own public safety agency in the county and was renamed the Henrico County Department of Emergency Communications.
With an authorized complement of more than 90 personnel, the Chief of Emergency Communications is the chief communications officer in the County. The Chief is appointed by the County Manager.
