What Our Office Does

Henrico County Department of Information Technology provides the Computing and Communications infrastructure for County government. This includes desktop and handheld computer systems connected through high speed networks, telecommunications and developing, integrating and maintaining automated business systems. Examples of our work include:

Fiscal Year 2010 Achievements

Adapting to the evolving technology support requirements of county agencies, Information Technology (IT) organized a specialized programming team in FY 10 to develop automated solutions for agencies’ business problems. Composed of five staff members, the team is a quick-strike unit, designed to tackle short-term projects. The programming team addressed opportunities in several county agencies during its first year. These included:
LBX, the Legal Bankruptcy Tracking system, an accounting application that provides information regarding bankruptcies for the County Attorney’s Office
Restitution Information Processing System, or RIPS, which helps the Community Corrections program manage and disperse court-ordered restitution payments; and
SNAP, Service Now Automated Payments, which allows the Finance Department to determine a homeowner’s real estate tax bill on a monthly basis and provides automated withdrawal amounts to the homeowner’s bank.

IT made significant strides in FY 10 to reduce administrative overhead and as part of the County’s green effort through the use of virtual servers. Previously, individual county applications ran on their own server, often using a minimal amount of the server’s computing power but nevertheless requiring a full amount of electricity to operate and cool the computer. Dozens of machines filled racks in the department’s computer room. Last year IT implemented virtual server software and consolidated many small-usage applications. One computer now can handle the same workload that previously required 40. The virtual servers have significantly reduced IT’s hardware needs and simplified its backup system. They also have greatly reduced the department’s energy consumption and administrative costs. The new “green” computer room currently has approximately 90 virtual servers in production.

IT also boosted staff efficiency in FY 10 by employing an electronic project tracking system. Staff members enter status updates for ongoing projects into an automated database, which is accessed easily during staff meetings to provide current information on activity department-wide. The system allows IT to manage resources more efficiently; it also further enhances the department’s green efforts, replacing a paper-based tracking and record-keeping system.