Alarm-False Alarm Bill Payment

available via mail   Via Mail
available in person   In Person


There is no charge for the first false alarm.  However, it establishes a 180 day period during which you will be billed if you have any additional false alarms.  If you have more than six (6) total false alarms (including the first one) during this 180 day period, the Police Division could discontinue responding to your alarm calls.

The fee schedule for false alarms during this 180-day period is as follows:

  • First Alarm:  No Charge
  • Second Alarm: $15.00
  • Third Alarm $25.00
  • Fourth Alarm $35.00
  • Fifth Alarm $50.00
  • Sixth Alarm $75.00
  • Seventh Alarm *Police Response will be terminated – You must reinstate police response to alarms after the 7th false alarm. Reinstatement requires that you:

  1. Pay a $100 reinstatement fee.

  2. Pay your account in full.

  3. Submit a letter indicating that your alarm system has been inspected by a licensed alarm company and is in proper working order.

If any additional alarms occur at your address, you will be notified via postcard as to the date and time the Police Division received the call.

The Division will bill you at the end of each month. It is important to pay bills promptly.  The non-payment penalty may include termination of police response to alarm calls at your address if the account becomes 30 days in arrears AND an additional $100 reinstatement fee.

How to Receive this Service

Payments can be made by mail, phone, or online.  Please visit the County’s Finance Payment Options webpage for more information on methods of payment.


There is a nominal charge for using Paymentus services.

A service fee is charged for credit cards and e-check. View the Service Fees.

Contact Us

Emergency Communications Center
(804) 501-5000
[email protected]


7721 E. Parham Rd.
Henrico, VA 23294

Police Non-Emergency
(804) 501-5000
General Information
(804) 501-4800

[email protected]

Mailing Address
P. O. Box 90775
Henrico, VA 23273-0775

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