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Henrico COVID-19 Emergency Rental Assistance

available in person   In Person

The application is available by download or by in person pick-up at our business locations. After downloading the application, save it to your computer for filling out and printing.  Then scan and email the completed form to, or mail or drop off your form at West End 8600 Dixon Powers Drive Henrico, VA 23228 or East End 3820 Nine Mile Road Henrico, VA 23223 or fax it to (804) 501-4006.

The Henrico COVID-19 Emergency Rental Assistance (COVID-19-ERA) program provides emergency rental and utility assistance to income-eligible households economically impacted during the COVID-19 pandemic. Payment is subject to grant guidelines and the availability of funds. Only one application per household.  

COVID-19-ERA Eligibility

Eligible households must meet all of the following criteria:

Renters residing in single-family or multi-unit homes located in Henrico County.

Someone in your household had a loss of income during the course of the pandemic which resulted in an inability to pay rent or utilities.  Applicants are encouraged to identify if & how the financial loss was related to COVID-19. Examples include: 

  • Workplace closure, job loss, or reduced hours/compensation due to COVID-19
  • Employment absence due to school or daycare closure
  • Compliance with a physician recommendation to stay home, self-quarantine, or avoid congregating with others during the state of emergency.

Annual household income does not exceed 80% Area Median Income

Owes past due rent/utilities, or the bill is due within the next 10 days

Rent/utility bills are in the name of the applicant.  Applicant must have a lease in their name in order to receive rental assistance.

Household lacks financial resources to pay their rent or utility bills

Household does not receive rental subsidies such as income based housing or a housing voucher

Applicants who receive financial assistance give permission for this program to share personal identifiable information and payment details to 3rd parties.  These 3rd parties are responsible for collecting and reporting payment information to the federal agencies who oversee grants used by this program. 


Priority will be given to households who:

  • Received Rapid Rehousing and/or Emergency Shelter within the Greater Richmond Continuum of Care (Hanover, Ashland, New Kent, Goochland, Henrico, Richmond, Charles City, Powhatan, or Chesterfield) within the last 5 years; OR
  • Participated in the McKinney-Vento Homeless Assistance program with Henrico Public Schools at any time during the last 3 years, and currently has one or more students enrolled in Henrico Public Schools.

Applicant Intake and Assessment Process

Applicant household’s eligibility for emergency rental and utility assistance will be determined upon submission of a completed application and all supporting documentation. Incomplete applications are subject to denial.

Program staff will review application information and when necessary request additional information.

Completed applications and supporting documents can be submitted by mail, fax, or email. Applications can also be dropped off at either of our physical locations.

Applications submitted without the required verifications will be considered incomplete and subject to denial.


Physical Locations

West End 8600 Dixon Powers Drive Henrico, VA 23228
East End 3820 Nine Mile Road Henrico, VA 23223


Fax (804) 501-4006


Mail for both offices Henrico Department of Social Services COVID-19 ERA Program P. O. Box 90775 Henrico, VA 23273-0075


The Homeless Crisis Line: 804-972-0813 Centralized access point to homeless services for those within 3 days or less of becoming homeless. 

Housing Resource Line: 804-422-5061 or fill out form here:   Centralized access point to help connect residents to programs and services that will help address their housing needs.

Central Virginia Legal Aid Society:  Richmond office 804-648-1012 · toll-free 800-868-1012  Free legal assistance to low income people in civil cases and preventive legal education in our communities.

Virginia Rent and Mortgage Relief Program: or 804-644-2401 Support and ensure housing stability across the commonwealth during the coronavirus pandemic.

Housing Opportunities Made Equal (HOME): Works with lenders throughout the country to try and keep you from losing your home.

Henrico Mental Health – Access Services Call Center:  (804) 727-8515 Same day access to services.

Greater Richmond Region (DV) Hotline: 804-612-6126 Individuals and their children suffering from domestic violence can find shelter, counseling, support groups, and legal assistance. 24 hours/day.

The Department of Veteran Affairs Homeless – National Call Center: 1-877-424-3838   Free, 24/7 access to trained counselors for local resources and assistance. Text messages are accepted.

Virginia 211: Dial 2-1-1 or 1-800-543-7709 Statewide information and referral for other housing needs.

Contact Us

Social Services

West End
8600 Dixon Powers Dr.
Henrico, VA 23228

East End
(Benefit Programs only)
3820 Nine Mile Road
Henrico, VA 23223

West End
(804) 501-4001
East End
(804) 652-3123

(804) 501-4006
(804) 652-3516

Mail for both offices
P. O. Box 90775
Henrico, VA 23273-0775

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