File a Claim

fill out online form   Online
available via mail   Via Mail
available via fax   Via Fax
available in person   In Person

The division of Risk Management handles all claims for personal injury and property damage asserted against the County.  A staff of professional claims adjusters investigate claims and determine if the County is liable under the applicable law. Additionally, the claims unit works strategically and collaboratively with safety and loss prevention to mitigate the County’s risks and increase public safety, through the implementation of Risk Management initiatives.

Risk management can only pay claims for which the County Government and Public Schools are legally liable.

How to Receive this Service

In order to file a claim against the County, you must do so by filling out a claim form.  The completed form can be submitted to Risk Management by one of the following methods:

By Fax: (804) 501-5663
By E-mail:
In Person: 4301 E Parham Rd., Administrative Building, Room 133, Henrico, VA 23228
Or Online: Online Service

Online Service

Furnishing this form to you is for your convenience and is not an acknowledgement of liability or waiver of rights by the County of Henrico. Omitting facts delay adjusting of the claim, so please complete fully. Please attach any additional documentation to support your claim and return to the Risk Management Division with this form. Should you have any questions, please contact the Risk Management Division by phone at 804-501-5661 or by email at

Contact Us

Risk Management
(804) 501-5661
(804) 501-5663 (fax)


Department of Finance
4301 East Parham Road
Henrico, VA 23228

Finance Main Number
(804) 501-4729

Mailing Address
P. O. Box 90775
Henrico, VA 23273-0775

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