Citizen Complaint Form (Fire)

fill out online form   Online
available via mail   Via Mail
available in person   In Person

The Henrico County Division of Fire is proud to provide internationally accredited Fire and EMS services to the citizens of Henrico County and its visitors. The Division of Fire strives to treat all people with respect, empathy, and politeness. In order for the Division of Fire to continue providing the highest quality service, the performance of the its personnel and the services they provide must be closely monitored. The Division of Fire is sincerely interested in taking corrective action in those instances where an employee fails to meet our high standards. Thank you for taking the time to provide us with important feedback.

How to Receive this Service

When a complaint is filed, the Office of Professional Standards or its designee will investigate the complaint.

  1. Complaints may be submitted in person or by phone, in writing through the U.S. Mail, or in writing through email. If you make a complaint by phone, you may also send a written statement.
  2. To submit a complaint by email please use the Complaint Form located at the bottom of this page.
  3. Once the investigation is completed, the complaint with its findings, are submitted to the Fire Chief or his designee for final disposition.
  4. Upon completion of the investigation and after final disposition by the Fire Chief, the complainant will receive information in writing concerning the outcome of the complaint.

If you still have questions, call our Office of Professional Standards: 804-501-4906 or email them at [email protected]

Citizen Complaint Form

  • Incident Information

  • MM slash DD slash YYYY
  • :
  • Contact Information For Person Submitting Form

    (This information provides an opportunity for the Division of Fire to follow up, verify information and ask additional questions)
  • MM slash DD slash YYYY
  • (To receive a confirmation email please provide email address)
  • Comments/Concerns/Nature of Incident

Contact Us


Main Receptionist
(804) 501-4900

[email protected]

Mailing Address
P. O. Box 90775
Henrico, VA 23273-0775

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