Adult Mental Health Recovery Services

available in person   In Person

The service components of the Adult Recovery Services programs include:


This unit assesses all consumers entering ARS services and often provides immediate crisis intervention. The staff carry large caseloads of consumers (60:1) who show relative stability of their illness or are felt to be able to achieve stability in a short period of time. Services provided may include: assessing needs, supportive counseling, education to the consumer and family, monitoring symptoms and medication compliance, assisting with obtaining entitlements, outreach, nursing services, and planning with state and local hospitals for inpatient treatment and discharge.


Dual Diagnosis services include outreach and treatment (individual and group) services to adults with a long-term mental illness and a co-existing substance abuse disorder or problem. Consumers often abuse substances in an attempt to self medicate their symptoms, but in reality they exacerbate their symptoms and decrease medication effectiveness. Educational and treatment groups are provided.


Lakeside House provides day support and employment related services to consumers. The program involves members in all aspects of the program and its work-ordered day. Individuals who desire to work may participate in supportive or independent employment programs, which include job coaching and placement. Psychiatric rehabilitation services are designed to assist consumers to manage their illness effectively and to compensate for functional deficits associated with the illness.

Program hours are Monday through Friday, 9:00 a.m. to 4:30 p.m., with social programs on Saturday.


This is a service delivery model intended to decrease the time persons with severe and persistent mental illness spend in hospitals and to facilitate community living. The team provides intensive case management, rehabilitation and support services, in addition to education about illness and medication, coordination of medical and psychiatric services, assistance with daily and com- munity living skills, and social and recreational support in an integ- rated team approach.

The ratio of consumers served to team staff is no greater than 10:1. Staff are available 24 hours per day, seven days per week.

The principles that underlie the model are:

  • A multi-disciplinary team approach where different work together in a team format.
  • A very mobile approach where consumers are served in their homes and communities.
  • A heavy emphasis on the medical/psychiatric aspect of care.
  • An ability to have frequent contact with consumers based on their needs, including responding to crises.
  • A strong employment or employment preparation emphasis.
  • Continuity of Care.
  • Intensive outreach even if the person with mental illness is resistant to treatment.


Currently, there are two group homes which provide a structured home environment with a focus on independent living. The home has a live-in staff member who provides intensive support, training, monitoring of symptoms and medications.


This program offers a wide variety of services, all of which are provided in the home and community. The services address three areas of need:

  • medication management;
  • monitoring health, nutrition, and physical conditions;
  • functional skills in health and safety, activities of daily living, and use of community resources.

Training and support are provided in all of the areas listed.

How to Receive this Service

Please Contact:

Henrico County
Intake (804) 727-8515
Emergency (804) 727-8484
Charles City/New Kent Counties
Intake (804) 727-8970
Emergency 1-877-264-8484
TDD (804) 727-8496

Please bring your insurance card and proof of income. Fees are collected at the time of service including the first appointment.

Contact Us

Mental Health & Developmental Services

Main Office
10299 Woodman Road
Glen Allen, VA 23060

Access Services Call Center
(804) 727-8515
Main Office Phone
(804) 727-8500
Emergency Services (Mental Health)
(804) 727-8484

Developmental Services Intake Phone
Infant Toddler Connection
Billing information


Mailing Address
10299 Woodman Road
Glen Allen, VA 23060


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