Archives: The Henrico Way

A resident emailed to acknowledge the excellent service provided by Jay LeReche of the Environmental Health Team. She said that Jay was knowledgeable and patient in helping her determine the […]

A resident wrote three letters to thank and compliment Karen Allen of the Department of Social Services. He had been homeless and had become despondent when he found out that […]

A local couple emailed the Chief of Police and Laura Totty to thank them for the sensitive yet strong response by Police and MH/DS to a mental health crisis involving […]

A resident recently sent an email complimenting the Department of Public Works for its response to a large tree branch that fell and blocked the street in front of her […]

A resident sent a note to Varina Supervisor Tyrone Nelson for work done by Team Excel through the Department of Community Revitalization’s Operation Paintbrush program. Operation Paintbrush organizes community volunteers […]

A resident emailed to compliment the service provided by Juan Little, labor foreman with the Department of Public Utilities, during work done at her house. She lauded his ability to […]

A resident expressed appreciation for the help provided by Melvin Conway, from the Charles City Road Public Use Area. The resident arrived shortly before closing to dispose of a load […]

A kidney specialist contacted the Henrico STAR team about one of his patients. The Services to Aid Recovery – or STAR team – is a joint effort by Henrico’s Fire […]

A resident complimented the excellent customer service of Joe James, Jr., of the Department of Public Utilities. The resident said she had not moved her trash can to the street […]

Assistant Chief Chris Buehren of the Division of Fire recently emailed a story about Lt. Brent Bosher. On March 11 at approximately 9:30 p.m., Fire responded to a snow-related single-vehicle […]

The director of Recreation and Parks for another locality complimented our Division of Recreation and Parks for the experience he had recently at the new Greenwood Park. He noted that […]

Police Captain Doug Barker emailed to thank fellow Officer Jason Stender for his response to a stranded motorist. The driver had forgotten to fuel the vehicle after leaving the hospital […]

A resident who collapsed while working out at a local gym was thankful to have a Henrico firefighter on a nearby treadmill.  Firefighter Tunde Ogun used a wall-mounted defibrillator to […]

A resident emailed to thank John Myers, a librarian at Twin Hickory Area Library for the outstanding service he gave her son on a 3D printing project. Myers patiently guided […]

Henrico County Division of Fire Engine and Squad 21 B-Shift Lt. Curt Levins and Firefighters Bryan Estes, Kathy Palmer and Rick Pomfrey were dispatched recently to assist a resident whose […]

A resident in Wistar Village thanked Building Official Greg Revels for responding to her Sunday afternoon voice mail message regarding a sewer line discharge on her property. She was at […]

The National Association for County Community and Economic Development (NACCED) sent a letter of thank you for the contributions of Community Development Manager David Sacks for his hard work and […]

A resident called to compliment Deena Moore, a caseworker for the Department of Social Services at the Eastern Henrico Government Center, who has been a true gem to work with […]

An employee took a moment to highlight amazing customer service by Kara Rothman, Tuckahoe Area Library Branch Manager. When the employee first called the library to reserve a room for […]

A resident sent a thank you regarding Lisa Kroll, a librarian at the Glen Allen Library, for accommodating her when she requested a book, as the library was closing, which […]

The Sheriff’s Office was acknowledged for their addiction programs and detox sessions that are housed in the jail. An individual’s family member was arrested a week ago for addiction. The […]

Cheryl Dent, a Henrico employee in the Department of Finance, acknowledged the Police Division Traffic Officers on Motorcycle Patrol. She noted their level of professionalism and compassion during two funeral […]

A resident of the City of Richmond sent his sincere gratitude to Sergeant Clifford Middlebrook. The resident lost his wallet while attending the Dominion Energy Charity Classic. Sergeant Middlebrook located […]

A volunteer from the Achievable Dream Academy acknowledged Lieutenant Dieter Merz in the Police Division for his teamwork and hospitality during the Dominion Energy Charity Classic. Lieutenant Merz made the […]

Travis Sparrow, Network Manager for the Department of Information Technology, participated in a national cyber security skills competition in July. Travis finished in the top 3% nationally out of 4,000 […]