A resident wrote three letters to thank and compliment Karen Allen of the Department of Social Services. He had been homeless and had become despondent when he found out that his SNAP benefits were about to expire. He was near the point of taking his own life.
His demeanor improved after speaking with Karen. He said that she treated him with warmth and compassion and assured him that she would investigate his situation. He added that he appreciated that she did not make him feel like a second-class citizen and once again thanked her for her caring attitude. Thank you, Karen!