A resident complimented the excellent customer service of Joe James, Jr., of the Department of Public Utilities. The resident said she had not moved her trash can to the street in time for crews to pick it up. However, she was able to get Mr. James’ attention and ask if he could come back to empty her can. She said Mr. James gladly returned and collected her trash. He also brought her can back to her house. The resident really appreciated this gesture because she was recovering from a broken ankle. Great job, Joe!