A resident praised Human Services Specialist Ashley Barno after she helped his brother continue to receive food stamps. The man and his brother had come to Social Services to pick up a form that was supposed to be left at the reception desk. However, Ashley was unable to find it. In talking with the men, she determined which form was needed and agreed to print a copy from her computer. The resident said Ashley could have apologized and forced them to return another day. Instead, she not only printed the form but also helped them fill it out. This is another example of how exceptional customer service can turn a difficult situation into a pleasant experience. Excellent job, Ashley!