Archives: The Henrico Way

Mike Cross, Department of Public Utilities

The Springfield Road Public Use Area is where many people get rid of things they don’t want. But on a recent Saturday night, Supervisor Mike Cross discovered something that was very much wanted and loved. Their names are Buttercup and Fiona. The dogs had been missing from home for two days. Their family was frantic. “They were pretty dogs. I tried to get them to come to me, but they wouldn’t,” Cross said. He didn’t give up. After several attempts, Cross finally got close enough to read the name and phone number on the dogs’ collars. He called the owners and waited 45 minutes past closing time to reunite them with their precious pups. “To see Amy Wilson laying in the middle of the road with those two dogs, crying her eyes out, I knew she really loved her dogs,” Cross added. The Wilson family was so grateful they sent a letter to County Manager John Vithoulkas to compliment Cross for his service. “We believe you should always try to catch someone doing a good job and recognize it,” the letter read, “This was significant to our family.” Cross has worked for the county for 11 years. He says he was just doing his job but admits reuniting Buttercup and Fiona with their family made him happy.

Mike Cross, Department of Public Utilities
Wilson Family and 2 dogs

Lt. LeeRoye Moore, Division of Fire

Lee Royce, FirefighterA dinner out suddenly turned into a life-saving mission for an off-duty Henrico County firefighter. Lt. LeeRoye Moore was enjoying his meal at a restaurant near Richmond International Airport when he spotted a man in distress at a nearby table. “He wasn’t breathing and didn’t have a pulse,” Moore said. The firefighter quickly lowered the unconscious man to the floor and began performing CPR. Moore continued to apply chest compressions until emergency crews arrived and were able to get the man’s heart beating again. Even though he wasn’t on the clock, Moore said he was just doing his job. “That’s what we’re trained to do — to make a quick assessment, determine what’s going on and go to work,” he said.

Division of Police

A New York police inspector got a taste of Henrico County hospitality. Joe Capolino, a deputy inspector from the Suffolk County Police Department, was attending the FBI National Academy in Quantico when he decided to drive to Richmond Raceway to catch NASCAR’s Toyota Owners 400 on April 13. Unsure of where to park or get a ticket, Capolino approached a Henrico officer and ended up watching the race from a suite as a guest of the county. Capolino also was able to tour pit road and spent time with county leaders, including Police Chief Hum Cardounel and Lt. Col. Albert Scott – both graduates of the FBI National Academy. Capolino said he couldn’t thank everyone enough for the hospitality and the memories to last a lifetime. Great team effort!

Carolyn Ingram, Department of Social Services

A resident called Social Services to praise the responsiveness of Human Services Specialist Carolyn Ingram. The caller complimented her cheerful demeanor and her commitment to getting him the assistance he needed. He said he especially wanted to thank her and let her supervisor know how much she is appreciated. Great job, Carolyn!

Firefighter Sarah Hill, Division of Fire

Firefighter Sarah Hill was off duty in Hanover County when she noticed a female motorist in distress as she exited her vehicle on U.S. 301. Hill left her car and approached the woman, who explained that she might be having a heart attack. Hill began to assess the woman’s condition and spoke to her daughter over the phone when the woman passed out, woke up and again lost consciousness. Unable to find a pulse, Hill began to perform CPR on the woman in the road’s median as traffic rushed past on either side. A Hanover Sheriff’s deputy arrived soon after with an automated external defibrillator (AED). Hill used alternating shocks from the AED and rounds of CPR to care for the woman until a crew with Hanover Fire and EMS was able to transport her to a nearby hospital. She is expected to make a full recovery. Hill has been a firefighter for one year. Awesome work, Sarah!

Officer Alex Danilovich, Police Division

A longtime staff member at Brookland Middle School emailed to compliment School Resource Officer Alex Danilovich. She said she had never seen an officer so involved in the school and shared examples of his interactions with students, including some with disciplinary and legal problems. Using humor, sympathy and understanding, Danilovich allows students to see police officers as public servants who truly care about the community, she said. She called him a “true asset to the police force, our community, and our school.” Way to go, Alex!

Stephanie Steele, Department of Finance

A resident emailed to praise Stephanie Steele, a management technician in the Revenue Division of the Department of Finance. The resident said she had assisted in correcting his vehicle registration and was “very helpful, nice…AND very professional.” Great job, Stephanie!

School Resource Officer Josh Jarvis, Police Division

In an email to Police Chief Hum Cardounel, a sergeant praised School Resource Officer Josh Jarvis for his work in mentoring a student. The sergeant noticed a bond between the officer and student during a field trip. The student also sent Jarvis a handwritten note of thanks and took a picture with him. “The importance of having a role model for these kids inside the school cannot be measured on a spreadsheet,” the sergeant wrote. Keep it up, Josh!

Officer Jenifer Gough, Police Division

With frigid temperatures forecasted this winter, Officer Jenifer Gough stopped to give a kit of supplies, including hand warmers, toiletries and snacks, to a man who was panhandling at Brook and Parham roads. The simple act of kindness went viral on social media after a passerby noticed the interaction and sent a photograph to the NBC12 newsroom. Gough says she routinely checks on individuals who are homeless and distributes the kits whenever an opportunity arises. Thanks, Jenifer, for serving our community with compassion!

Department of Public Works

Representatives of the East End, Evergreen and Woodland cemeteries wrote to thank Public Works for its help in clearing brush, fallen trees and trash from the historic cemeteries. Hundreds of volunteers worked to get the debris to the edge of a road before DPW crews collected and hauled it away. Great work, Public Works!

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