Archives: The Henrico Way

Division of Police

A New York police inspector got a taste of Henrico County hospitality. Joe Capolino, a deputy inspector from the Suffolk County Police Department, was attending the FBI National Academy in Quantico when he decided to drive to Richmond Raceway to catch NASCAR’s Toyota Owners 400 on April 13. Unsure of where to park or get a ticket, Capolino approached a Henrico officer and ended up watching the race from a suite as a guest of the county. Capolino also was able to tour pit road and spent time with county leaders, including Police Chief Hum Cardounel and Lt. Col. Albert Scott – both graduates of the FBI National Academy. Capolino said he couldn’t thank everyone enough for the hospitality and the memories to last a lifetime. Great team effort!

Carolyn Ingram, Department of Social Services

A resident called Social Services to praise the responsiveness of Human Services Specialist Carolyn Ingram. The caller complimented her cheerful demeanor and her commitment to getting him the assistance he needed. He said he especially wanted to thank her and let her supervisor know how much she is appreciated. Great job, Carolyn!

Firefighter Sarah Hill, Division of Fire

Firefighter Sarah Hill was off duty in Hanover County when she noticed a female motorist in distress as she exited her vehicle on U.S. 301. Hill left her car and approached the woman, who explained that she might be having a heart attack. Hill began to assess the woman’s condition and spoke to her daughter over the phone when the woman passed out, woke up and again lost consciousness. Unable to find a pulse, Hill began to perform CPR on the woman in the road’s median as traffic rushed past on either side. A Hanover Sheriff’s deputy arrived soon after with an automated external defibrillator (AED). Hill used alternating shocks from the AED and rounds of CPR to care for the woman until a crew with Hanover Fire and EMS was able to transport her to a nearby hospital. She is expected to make a full recovery. Hill has been a firefighter for one year. Awesome work, Sarah!

Officer Alex Danilovich, Police Division

A longtime staff member at Brookland Middle School emailed to compliment School Resource Officer Alex Danilovich. She said she had never seen an officer so involved in the school and shared examples of his interactions with students, including some with disciplinary and legal problems. Using humor, sympathy and understanding, Danilovich allows students to see police officers as public servants who truly care about the community, she said. She called him a “true asset to the police force, our community, and our school.” Way to go, Alex!

Stephanie Steele, Department of Finance

A resident emailed to praise Stephanie Steele, a management technician in the Revenue Division of the Department of Finance. The resident said she had assisted in correcting his vehicle registration and was “very helpful, nice…AND very professional.” Great job, Stephanie!

School Resource Officer Josh Jarvis, Police Division

In an email to Police Chief Hum Cardounel, a sergeant praised School Resource Officer Josh Jarvis for his work in mentoring a student. The sergeant noticed a bond between the officer and student during a field trip. The student also sent Jarvis a handwritten note of thanks and took a picture with him. “The importance of having a role model for these kids inside the school cannot be measured on a spreadsheet,” the sergeant wrote. Keep it up, Josh!

Officer Jenifer Gough, Police Division

With frigid temperatures forecasted this winter, Officer Jenifer Gough stopped to give a kit of supplies, including hand warmers, toiletries and snacks, to a man who was panhandling at Brook and Parham roads. The simple act of kindness went viral on social media after a passerby noticed the interaction and sent a photograph to the NBC12 newsroom. Gough says she routinely checks on individuals who are homeless and distributes the kits whenever an opportunity arises. Thanks, Jenifer, for serving our community with compassion!

Department of Public Works

Representatives of the East End, Evergreen and Woodland cemeteries wrote to thank Public Works for its help in clearing brush, fallen trees and trash from the historic cemeteries. Hundreds of volunteers worked to get the debris to the edge of a road before DPW crews collected and hauled it away. Great work, Public Works!

Officer Wade Ostrowski, Police Division

Officer Ostrowski recently assisted a young motorist who had a blown tire in the rain on a road without a shoulder. He initially tried to elevate the car with a jack to install a spare tire, but the jack proved faulty. He then contacted a towing company and persuaded the driver to allow the car to be lifted, so the tire could be changed, and the driver could avoid a towing expense.

But after installing the spare tire, the officer and driver noticed it was deflated. Ostrowski followed the young man’s father as he drove slowly to a nearby gas station to inflate the tire. He even offered to follow them to a tire center. The young man’s father later wrote to thank Ostrowski for his helpfulness and excellent service. He also praised the officer for having “set a shining example.” Way to go the extra mile, Officer Ostrowski, no matter how slow!

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Ashley Barno, Department of Social Services

A resident praised Human Services Specialist Ashley Barno after she helped his brother continue to receive food stamps. The man and his brother had come to Social Services to pick up a form that was supposed to be left at the reception desk. However, Ashley was unable to find it. In talking with the men, she determined which form was needed and agreed to print a copy from her computer. The resident said Ashley could have apologized and forced them to return another day. Instead, she not only printed the form but also helped them fill it out. This is another example of how exceptional customer service can turn a difficult situation into a pleasant experience. Excellent job, Ashley!