Archives: The Henrico Way

Strong Work!

Henrico County Division of Fire Engine and Squad 21 B-Shift were dispatched to Target to assist a citizen who’s electric wheelchair malfunctioned; after several attempts by the Target staff to contact transport services for the citizens to no avail.  The Firefighters pitched in and manually pushed the citizen almost a mile home.  Way to Go a True Act of Kindness…

It Takes a Team…

A resident in Wistar Village thanked Building Official Greg Revels for responding to her Sunday afternoon voice mail message regarding a sewer line discharge on her property. She was at a loss for words to describe the response from a County crew, which immediately arrived on the scene and remained to insure the problem was corrected.

Thank you..

The National Association for County Community and Economic Development (NACCED) sent a letter of thank you for the contributions of Community Development Manager David Sacks for his hard work and exceptional service this year as vice chair of the organization’s Community Development Committee.

Heart of Gold!

A resident called to compliment Deena Moore, a caseworker for the Department of Social Services at the Eastern Henrico Government Center, who has been a true gem to work with in dealing with her father’s case. Deena is always available to ensure all the resident’s questions and concerns are taken care of, which the resident truly appreciates.

Amazing Service…

An employee took a moment to highlight amazing customer service by Kara Rothman, Tuckahoe Area Library Branch Manager. When the employee first called the library to reserve a room for the next afternoon, he was told he could check the room’s availability and make the reservation online. The employee attempted to do so but could not locate his library card. He called the library again only to learn his birthdate and name did not match in the library’s records. Realizing the library was about to close for the day and the employee would be unable to obtain a new card, Branch Manager Kara Rothman processed the reservation over the phone and enabled the employee to update his card information the following day when he arrived for his meeting. Way to go, Kara!

School Project…

A resident sent a thank you regarding Lisa Kroll, a librarian at the Glen Allen Library, for accommodating her when she requested a book, as the library was closing, which she needed for a school project. Ms. Kroll represented herself in a manner that was professional and customer service oriented.

Thank you!

The Sheriff’s Office was acknowledged for their addiction programs and detox sessions that are housed in the jail. An individual’s family member was arrested a week ago for addiction. The individual noted the programs give opportunities to inmates for recovery, while respecting their dignity and allowing Sheriff’s deputies to gain a sense of fulfillment for helping others during a difficult time.


Cheryl Dent, a Henrico employee in the Department of Finance, acknowledged the Police Division Traffic Officers on Motorcycle Patrol. She noted their level of professionalism and compassion during two funeral processions. The officers maintained traffic flow for the funeral attendees. Cheryl stated that this made her proud to be a Henrico resident as well as an employee.

Safe Return!

A resident of the City of Richmond sent his sincere gratitude to Sergeant Clifford Middlebrook. The resident lost his wallet while attending the Dominion Energy Charity Classic. Sergeant Middlebrook located the wallet and personally returned it to the resident’s home. The resident was impressed that Sergeant Middlebrook took the extra effort to make sure the wallet was returned directly to him.


A volunteer from the Achievable Dream Academy acknowledged Lieutenant Dieter Merz in the Police Division for his teamwork and hospitality during the Dominion Energy Charity Classic. Lieutenant Merz made the experience wonderful for the students and kept everything moving. He ensured the field trip was a success.