When to Call 911 During the COVID-19 Outbreak

Regional authorities urge use of 911-only in cases of life-threatening emergencies

Central Virginia All Hazards Incident Management Team — Regional authorities are reminding citizens to call 911 only in the event of a life-threatening emergency.

Because of the outbreak of COVID-19, emergency resources may become stretched thin, so citizens can help by calling 911 only for medical emergencies.

Citizens who believe they have contracted COVID-19 should call 911 only if they are experiencing either severe difficulty breathing or severe illness.

Citizens should also continue to call 911 for non-COVID-19 medical emergencies.

For information about COVID-19, including testing, citizens are asked to call the Virginia Department of Health (VDH) at 877-ASK-VDH3 (877-275-8343) and not 911.

More information also is available at the VDH webpage, Testing for COVID-19.

Callers may be asked additional questions to identify potential COVID-19 cases. These questions are to ensure that first responders arrive with appropriate personal protection equipment, not to diagnose COVID-19.

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