Coronavirus (COVID-19) Call Center: 804-205-3501
(8 am – 8 pm Monday – Friday / 8 am – 4 pm Saturday & Sunday)
Novel Coronavirus (COVID-19) Information
The 2019 Novel Coronavirus (COVID-19) is a new respiratory virus that affects the respiratory system, including the lungs and airways. People of all ages are susceptible to COVID-19, but older people and those with pre-existing conditions (high blood pressure, heart problems, diabetes) appear to be more vulnerable and experience more severe illness. Although the outbreak is incredibly fast-moving and will continue to spread, using precautions and staying informed can help protect our communities and families.
How many of COVID-19 cases are there and where are they?
You can find the most up to date statistics for Virginia on the VDH website, nationally on the CDC website, and globally on the WHO website.
What can I do to keep myself and my family safe?
In the coming days, we should all take time to make sure our own households are ready, including gathering supplies, planning for backup childcare, and knowing how to respond if you show signs of illness. You can help prevent the spread of all airborne illnesses, including COVID-19, by practicing basic health precautions including:
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Staying home when sick. Stay home for at least 3 days of having no fever without the assistance of medication AND for at least 7 days after symptoms first appear
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Practice social distancing. Limit going to stores, businesses, and other public spaces to an as needed basis. Work from home if you can. Limit in-person contact with persons outside of your household and maintain a 6-foot distance from others when you do come into contact. Avoid being in groups of more than 10 people.
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But don’t practice social isolation. Find new ways to stay in touch with family and friends. Call friends and family on the phone or set up a video call game night. Plan to read the same book or watch the same movie to chat about on the phone or online.
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Maintain a healthy lifestyle. Eat healthy foods, get exercise (being outside is okay as long as you maintain distance from others), maintain a regular sleep schedule, and manage anxiety and stress.
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Practice good hygiene. Wash hands for 20 seconds or using hand sanitizer; cover your mouth with a tissue or your upper sleeve when you cough or sneeze; avoid touching your eyes, nose, and mouth; and disinfect all frequently touched surfaces.
Pregnant persons and families with infants can review information on pregnancy, delivery, and breastfeeding during COVID-19. Families can also review FAQs on pets.
Masks are not currently recommended for anyone other than infected people and healthcare providers.
What should I do if I get sick or am exposed to someone who has Coronavirus?
Follow VDH guidelines and CDC guidelines on what to do if you become sick. If you think you may have been exposed, follow VDH guidelines on monitoring your health and preventing the spread of COVID-19.
What can I do to keep my staff, students, clients, or patients safe?
Governor Ralph Northam issued a statewide protective order to protect the health and safety of Virginians and reduce the spread of COVID-19 (Coronavirus). All non-essential businesses are closed, gatherings of more than 10 people are banned, and all K-12 schools are closed for the remainder of the academic year. Any business or entity that operates in violation of the order may be charged with a Class 1 misdemeanor. To learn more about what is opened and closed, read the Governor’s order here.
Healthcare facilities should consult VDH guidance on testing and other prevention efforts, as well as CDC guidance.
VDH offers guidance for businesses, educational institutions, and other organizations. Below are resources from the Centers for Disease Control to help schools, healthcare providers, and other organizations stay informed and prepared. These links offer important information as well as videos and flyers in English and Spanish.
Where can I find the latest information on cancellations and closings?
Governor Ralph Northam issued a statewide protective order to protect the health and safety of Virginians and reduce the spread of COVID-19 (Coronavirus). All non-essential businesses are closed, gatherings of more than 10 people are banned, and all K-12 schools are closed for the remainder of the academic year. To learn more about what is opened and closed, read the Governor’s order here.
Even if a business is open, they may have changed their hours. Call the business for the latest information on their hours and services.
The Henrico County Website, this web page, and the Henrico Public Schools share the latest information on school closings and other resources.
How can I stop the spread of stigma?
Coronavirus doesn’t recognize race, nationality, or ethnicity. You cannot tell by looking at someone if they do or do not carry the virus. Similarly, if you see a person wearing a mask, it is not indicative they have coronavirus or any other illness. People wear masks for a variety of reasons. Speak up if you hear, see, or read discriminatory comments.
Stay informed with accurate information from trusted sources, such as CDC or your local health department. Help your friends, families, and neighbors keep up with accurate information by avoiding speaking about or sharing inaccurate information from unknown sources.
Helpful links and numbers:
- Henrico / Richmond Coronavirus Hotline: 804-205-3501 (8 am – 8 pm Monday-Friday : 8 am – 4 pm Saturday & Sunday)
- Virginia Department of Health Coronavirus Hotline: 877-ASK-VDH3 (877-275-8343)
- CDC Coronavirus 2019 website
- Virginia Department of Health Coronavirus website
- Henrico Public Schools
- Visit Henrico County Website for Alerts
- Hotline – Resource Flyer
- CDC FAQ for COVID-19
- Infection Preservationist Training
- CDC Guidelines for Healthcare Facilities
- CDC Guidelines for Healthcare Workers
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Flyer on Limiting the Transmission of COVID-19 in Senior Living Communities
