January 2018 : New Year – New Alerting System
Early 2017, Henrico Division of Fire began implement-ing the Phoenix G2 Station Alerting System; requiring every station to be outfitted with the necessary equip-ment such as, monitors, speakers and remotes. Chang-ing over to an electronic dispatch system was a huge change for the Division as not only did station person-nel need to adjust to the system, but communication officers who previously dispatched all calls needed to adjust as well.
The Phoenix G2 Station Alerting System was created by US Digital Designs in efforts to improve response times of fire/EMS responders. Dispatchers can transmit infor-mation within seconds without placing callers on hold, first re-sponders receive visual and audio alerts regarding the dis-patched call, administration can watch response times decrease and ISO ratings improve and most importantly, community members benefit from quick response times and lower insurance rates.