COVID-19 (Coronavirus) Updates

State of Emergency

Henrico County is under a state of emergency to help manage its response to the COVID-19 coronavirus.  We are making every effort to continue to provide the high level of service our community expects. At the same time, we are taking precautions to ensure the safety and well-being of residents and others in the community as well as our employees and their families.

COVID-19 Map


Henrico County has created an online resource to share with the public the latest news and information about COVID-19 (coronavirus). This dashboard, at https://arcg.is/0qn194, serves as a clearinghouse of resources, including a map that shows in real time confirmed cases throughout the world and links to state, federal and international health agencies.

Resources

COVID-19 Community Resources

Resources available to assist individuals and households impacted by the COVID-19 pandemic.

Health Department COVID-19 Information

The Henrico COVID-19 Emergency Rental Assistance
This program provides emergency rental assistance to income-eligible households economically impacted by the COVID-19 pandemic through job loss, furlough, reduction in hours of pay, and/or extraordinary child/adult care expenses as a result of school or daycare closures.
For more information or to apply
Para más información o para solicitar

Resources for Seniors

Information and helpful links for the elderly.

COVID-19 CDBG and ESG Stimulus Funds Available

Qualified Organizations are invited to apply for Community Development Block Grant (CDBG) and Emergency Solutions Grant (ESG) funds made available to Henrico County through the Coronavirus Aid, Relief, and Economic Security Act (CARES Act).   The funding application can be downloaded here.   Requests for funding are due by close of business April 27, 2020.

GRTC

GRTC has announced modifications to several routes that provide service in Henrico. The changes, effective Sunday, April 26, will impact service as follows:

  • Routes 4A Montrose / 4B Darbytown: AM/PM peak frequencies changed from every 15-minutes to every 30-minutes, resulting in 30-minute service all day.
  • Route 39 Fairmount/Oakwood: Service temporarily discontinued until further notice. Customers may use Route 12 to reach the Market @ 25th. Routes 7A/B Nine Mile also serve the market.
  • Route 75 Three Chopt: Service temporarily discontinued until further notice. Customers may use Route 77 to connect between the West End and Willow Lawn.

News Releases

43 additional inmates at Henrico’s Jail West test positive for COVID-19
July 10, 2020
Sheriff’s Office to offer testing to all inmates, staff plus those recently released

Henrico to distribute 15,000 ‘care kits’ with face coverings, flyers Saturday
May 22, 2020

No-contact deliveries will equip residents in the county’s central, eastern areas

Henrico volunteers and staff will distribute reusable face coverings and informational flyers to about 15,000 homes in the county’s central and eastern areas Saturday, May 23 to help residents protect themselves during the COVID-19 pandemic.



Nourish Henrico strengthens ‘beautiful circle’ of support during coronavirus
April 9, 2020

Program lifts restaurants by buying meals for frontline employees

Kristin Evans got more than a delicious lunch when she ordered takeout courtesy of the county’s Nourish Henrico program.

Along with six coworkers from the Child Protective Services unit, she received a note of thanks from the restaurant, Organic Krush, plus a complimentary Flu Shot – a wellness-boosting, cold-pressed drink made from pineapple, lemon, ginger and garlic.

The CPS staff members, like police officers, firefighters and many other employees continue their work in the community despite the COVID-19 coronavirus pandemic.

The county launched Nourish Henrico to support these frontline workers as well as local restaurants that are struggling to remain open. Under the program, the county picks up the tab – up to $15 – when an eligible, on-duty employee buys a meal from a list of approved restaurants.



Henrico to nursing homes: We are here for you
April 3, 2020

—County manager, health director discuss COVID-19 outbreak, resources available for facilities

As a long-term care center in western Henrico confronts a devastating outbreak of the COVID-19 coronavirus among its residents and staff, Henrico County is urging similar facilities to take advantage of support and resources available from their local government.



Henrico makes changes at disposal areas, parks to accommodate statewide stay-at-home order
April 2, 2020

Henrico County has adjusted the services available at its parks and public-use areas in accordance with Gov. Ralph Northam’s temporary executive order for residents to “stay at home” to help stem the spread of the COVID-19 coronavirus.



Henrico revising budgets to reflect uncertainties from coronavirus
March 26, 2020

Henrico County officials have begun to brace for significant financial impacts caused by the COVID-19 coronavirus pandemic.

Anticipating sharp drops in revenues from sales, meals and occupancy taxes, officials are preparing adjustments to the current year’s budget and are revising the proposed budget for fiscal 2020-21.



Localities to suspend water, sewer service disconnections due to coronavirus
March 19, 2020
To protect public health during the COVID-19 coronavirus outbreak, the public utilities agencies for the counties of Chesterfield, Goochland, Hanover, Henrico and Powhatan and the City of Richmond have agreed to immediately suspend any disconnection of water and sewer service for late or nonpayment.

Henrico offers many ways to stay informed about COVID-19, service impacts
March 18, 2020

Because residents receive news and information in a variety of ways, Henrico County is providing many outlets for updates on the COVID-19 coronavirus and its impact on services and operations.

Beginning with a March 5 news release about preparations across the region, Henrico has provided regular updates to local news media, including the Richmond Times-Dispatch, Henrico Citizen, VPM, NBC12, WTVR and WRIC.



Call centers open to assist residents with COVID-19 questions
March 17, 2020
Two hotlines, operated by personnel from the Richmond and Henrico Health Districts and by Henrico County general government staff, are available to help residents with questions about COVID-19.

Henrico government offices set for limited reopening Tuesday
March 16, 2020
Henrico County’s government offices will reopen Tuesday, March 17 following a day of planning and intensive cleaning prompted by the global outbreak of the COVID-19 coronavirus.

Chesterfield, Goochland, Hanover, Henrico, Richmond to close offices Monday
March 15, 2020
All government offices and facilities in the counties of Chesterfield, Goochland, Hanover and Henrico and the city of Richmond will be closed Monday, March 16 for planning and to begin additional cleaning in response to the COVID-19 coronavirus outbreak. The closures are designed to ensure the health and safety of residents, employees and the general public. Designated personnel will report for work; operations to ensure public safety and public health will not be impacted.

Localities declare local emergencies over COVID-19 outbreak
March 13, 2020

Officials hope aggressive measures already being taken will limit the outbreak’s severity in the region.

Elected officials from the counties of Chesterfield, Hanover, Henrico and Goochland and the city of Richmond announced the declarations at a news conference Friday while urging the public to remain calm, stay informed and follow safety protocols, including frequent handwashing and avoiding crowds.



Central Virginia localities create unified command team to direct planning for COVID-19
March 5, 2020

Local governments remain concerned about the spread of COVID-19. Today, regional cooperation and precautionary planning took a new step forward as more than 50 emergency managers, first responders, health experts, and public information professionals met to review roles and responsibilities.

Leadership of the city of Richmond, Chesterfield, Hanover, Henrico and Goochland counties and the Central Virginia Healthcare Coalition has authorized the activation of the Central Virginia All Hazards Incident Management Team to help guide the region’s preparations for, and response to, a potential local occurrence of COVID-19.



Tuckahoe meeting to highlight staying informed in an emergency, coronavirus
February 11, 2020
Tuckahoe District Supervisor Patricia S. O’Bannon will host a Tuckahoe Town Meeting on Tuesday, Feb. 18 to explain how residents can connect with Henrico County in the event of an emergency.

Henrico County Government Closings and Changes in Operation

Last updated 1:00 pm on November 16, 2020

In accordance with new statewide measures issued by Gov. Ralph Northam, effective Monday, Nov. 16, Henrico residents and others age 5 and older are required to wear a face covering when entering and spending time inside a Henrico County building. Most county facilities remain closed; please see below for details.

Building Construction and Inspections

The Department of Building Construction and Inspections office at the West Government Center on 4301 E. Parham Rd. remains closed to the public. The Building Official, Deputy Building Official, Administrative Assistant and agency supervisors are in the office daily to facilitate the management of permit drop stations, permit deliveries to customers, PPE distribution to staff and coordination of agency functions that cannot be performed remotely.

Permit Applications: A drop station has been placed in front of the Administration Building for filing building and trade permit applications. Cash or checks are not being accepted with permit applications left at the drop station.  Applicants are contacted by staff regarding arrangements to pay the required permit fees.   Customers will be notified by email and/or phone with instructions for picking up permits that have been approved and issued. Building and trade permit and plan review services will be performed by staff from the Western Government Center and telework locations. Plan review and clerical staff report to the office on a rotating schedule to allow completion of desk work, plan routing and similar activities. Staff rotations will include full days by one staff in each division beginning Monday, June 15th. Staff attendance will transition to occupancy of every other office workstation on July 6th. Communications with customers will continue via cell phone and email. All permit/plan review services are currently being delivered within advertised turnaround times. Permits and inspections can be verified through the agency web portal at  http://www3.co.henrico.va.us/bldg/insp/

InspectionsAll inspectors are conducting field inspections and observing CDC guidelines for social distancing, wearing face coverings and frequent handwashing. Effective June 22nd, inspectors will return to performing requested inspections within occupied dwellings. Inspectors will continue to use photos or video formats for inspecting limited scopes of work in occupied dwellings when either CDC guidelines cannot be met, or property owners are uncomfortable with allowing entry to perform the inspection. Inspectors have been instructed to communicate with customers about flexible and creative options for completing inspections, while also emphasizing the importance of accountability and maintaining their personal safety.  Inspection staff has been instructed to not perform inspections where individuals have either tested positive, been exposed to, or are symptomatic of the COVID-19 virus.  An inspector refusing to perform an inspection does not waive the building code mandate to obtain required inspections (e.g. prior to installing any concealing materials, finals, etc.). See additional information below for using third party inspection resources as an option for completing these required inspections.

The Residential Inspection Surcharge Fee for new single-family dwellings is reinstated effective July 1st. The surcharge will apply to permits issued on July 1st and later. The surcharge fee applies after all final inspections are completed and prior to issuance of the Certificate of Occupancy. The fee reinstatement will be explained in the annual notice that is provided to permit applicants at the beginning of each fiscal year.

Third Party Inspections: The previous authorization for customers to use third-party inspectors to inspect work within the interior spaces of an occupied dwelling unit, without prior approval, is rescinded effective June 22nd . The use of approved agencies to perform Residential Footing Inspections remains in effect based on the existing policies and procedures for such inspections. The use of third party inspections services for any inspections other than those listed above shall be approved by the Department of Building Construction and Inspections prior to conducting the inspection, in accordance with our published Third Party Inspection Policy.

Maintenance Code Inspections: Effective June 22nd, inspectors will return to performing complaint inspections within occupied dwellings while observing CDC guidelines for social distancing, wearing face coverings and frequent handwashing. Inspection staff has been instructed to not perform inspections where individuals have either tested positive, been exposed to, or are symptomatic of the COVID-19 virus. Fats, Oils and Grease (FOG) inspections of commercial foodservice establishments are suspended until occupancy restrictions are lifted.

If you have any questions regarding permits, inspections or plan reviews, please call our office at 804-501-4360.

Circuit Court

The Chief Justice of the Supreme Court of Virginia has approved the Henrico Circuit Court Plan to start criminal and civil jury trials commencing September 14, 2020.

With regard to criminal jury trials, any oral or written plea agreements must be consummated and submitted to the Court at least seven (7) days prior to trial to accommodate our juries. The Defendant’s plea, pursuant to any agreement, will be heard by the Court prior to the date of the jury.

All civil jury trials currently set for trial between September 14 and November 16, 2020, shall be continued in order to accommodate criminal cases with speedy trials issues.

Civil jury trials may be docketed after November 16, 2020. We encourage settlement of civil cases seven (7) days prior to trial.

It will be necessary to summons more jurors than normal and to practice social distancing to implement our plan. The resumption of juries will require all participants to work together to protect our jurors, litigants, court personnel and the public.

Criminal and civil non-jury matters will be docketed and heard. Please consult your attorney, should you have one. If you do not have an attorney, please understand that neither the Clerk’s Office, nor the Court can give you legal advice.

The Court, and Henrico County have undertaken significant efforts to minimize the risk of the spread of COVID-19. This includes, subject to limited exceptions, requiring that all visitors to the Courthouse wear Personal Protective Equipment (“PPE”) such as nose and mouth coverings and/or gloves.  Please bring your PPE with you to the Courthouse.

Upon arrival to the Courthouse, you will be asked a series of questions consistent with the guidelines of the Centers for Disease Control and Prevention (CDD) and your temperature taken. The Courts and Sheriff will continue to attempt to minimize the risk of the spread of COVID-19 by enforcing recommended social and physical distancing.

The Circuit Court will have a separate entrance at the main Courthouse. Signage will direct you. Courtroom attendance for cases to be tried may be limited to those absolutely necessary, in the discretion of the Judge. Please limit the number of visitors to the Clerk’s Office to those absolutely necessary to effect the purpose of the visit.

The Court will continue to prioritize emergency matters including, but not limited to, quarantine or isolation matters, criminal arraignments, bail reviews, protective order cases, emergency child custody or protection cases, civil commitment hearings, petitions for temporary injunctive relief, proceedings related to emergency protection of elderly or vulnerable persons, petitions for appointment of a guardian or conservator, and proceedings necessary to safeguard applicable constitutional protections.

The Court will continue to conduct court-related business by means other than in-court proceedings. However, the Court will also be hearing emergency and non-emergency matters in person. This decision to conduct in-person hearings may be modified on the terms and conditions as set forth by the Chief Judge of the Circuit Court.

If you have legitimate court business and are ill, caring for someone who is ill, or is otherwise in a high-risk category, as defined by the Center for Disease Control (CDC) call (804)501-4750 or email circuitjudges@henrico.us.

Circuit Court Clerk’s Office

The Chief Justice of the Supreme Court has issued the 6th Judicial Emergency Order on June 22, 2020, which changes some of the terms of the earlier orders as it relates to court attendance and the types of cases which will be heard by the Circuit Court during the pandemic. Please review the Chief Justice’s Order, which should answer any questions you may have.

All civil juries, and most civil matters are continued. Civil matters that will be heard include, but are not limited to, emergency matters, quarantine or isolation matters, arraignments, bail reviews, protective order cases, emergency child custody protection cases, and civil commitment hearings.

As for any criminal or traffic matters please consult with your attorney or the website for the particular court in which your matter is pending.

Courtroom attendance is limited to attorneys, parties, one parent/guardian for a juvenile, necessary witnesses and members of the press.

If you have legitimate court business and are ill, caring for someone who is ill, or is otherwise in a high-risk category, as defined by the Center for Disease Control (CDC) call (804)501-4750 or email circuitjudges@henrico.us. Thank you for your patience as we respond.

The Circuit Court Clerk’s Office remains open to the public Monday through Friday from 8:00am to 4:00pm.

We have an information table located outside of our entrance with general information, forms, and a drop box for civil, criminal and probate filings. E-recordings in our Land Record Room are available through Simplifile and CSC. Recordings can also be filed in person between 8:00am and 3:30pm.

We are only taking one customer at a time in our main office and ask that other customers wait in the hall using the 6 foot social distancing recommendation.

We provide hand sanitzers for customers’ use and have sanitizing wipes at our public access computers.

We appreciate our customers who are using proper precautions, and we are proud to say that we are here to serve the public and have not curtailed any of our services during the corona virus times.

Community Corrections

Community Corrections is open on a limited basis. Clients are being asked to complete forms and are being scheduled for appointments in two weeks or more. Drug testing through Averhealth is occurring as usual.

Community Revitalization

  • We are not accommodating in-person visits and ask citizens to call (804) 501-7616 to set up a phone or video conference appointment
  • Enterprise Zone applications should be sent electronically to revitalization@henrico.us   
  • Code Compliance Inspectors are limiting their contact with the public to phone, e-mail, and written communications
  • Community Cleanups are canceled until further notice. Residents are asked to not place items at the curb
  • Staff will limit attendance to in-person community meetings. We welcome opportunities to participate via conference call or video conferencing

Extension Office

The Extension Office is closed to the public however all Extension employees will be accessible by email and phone during regular work hours.

Extension canceled 4-H Camp Registration Day. Camp registration will be accepted by mail only. All 4-H youth activities as well as Tree Smarts and SmartLawns programs are suspended until further notice. Diagnostic samples will be accepted only as images sent electronically to edo@vt.edu. Soil test kits are available by call (804) 501-5160.

Finance

The cashier’s counter at the Henrico County Government Center and the drive-thru window at the Eastern Government Center has reopened for tax and other payments. Masks are required to enter the Western Government Center building. Finance continues to encourage payments to be made online, by phone or by mail or left in drop boxes at the government centers. The county is currently waiving all online payment and processing fees.

We encourage our residents to make their payments online, using the links below. Payment options include:

* Account number and account zip code are required for online, cash and phone payments

Fire

Henrico Fire is continuing to respond to emergency calls as needed, although responders are working to limit exposure during the preliminary assessments and the treatment phase, if appropriate. This will not significantly impact service delivery. 

Tours, Demonstrations and Public Events   

Unfortunately due to the recent situation related to COVID-19, the Division of Fire is not currently scheduling demonstrations at our fire stations or assigning any units to attend public events.  We believe this is in the best interest of our community and firefighters to limit exposure. Henrico Division of Fire is on the front lines of the COVID-19 response and it would not be responsible to continue with these events at this time.

Thank you for your understanding and the Division of Fire hopes to start doing demonstrations again when it deemed safe to do so. If you have any questions, please contact us at FireCommunityServices@henrico.us.  This will ensure that someone from our Community Services team responds to your message.

General District Court

UPDATE: Beginning Monday, November 2, 2020, all dockets will go forward as scheduled.

ORDER

In continued response to the Judicial Emergency Orders entered by the Virginia Supreme Court, it is hereby ORDERED that, beginning June 13, 2020 and continuing until further order of this court, the Henrico General District Court will adhere to the following policies and procedures:

Traffic and Criminal Cases Through August 30, 2020

ALL FELONY cases and ALL CRIMINAL MISDEMEANORS, which includes DUI’s and DUID’s, currently scheduled on the dockets through August 30, 2020 at 9:00 am, 9:30 am and 11:00 am will go forward at those times;

ALL TRAFFIC CASES currently scheduled on the dockets through August 30, 2020 will go forward at 9:00 am, 9:30 am, and 11:00 am, EXCEPT certain cases that must be continued to allow the court to maintain social distancing and to follow other practices designed to protect all participants. IF YOUR TRAFFIC CASE MUST BE CONTINUED, you will receive a written notice of the new date from the Clerk’s Office and the information will appear on the Supreme Court’s website (www.vacourts.gov) under case information for the Henrico General District Court. Defendants  are  advised  that  it  is  your  obligation to notify the Clerk’s Office  immediately  if  the  address  on  your  warrant or  traffic  summons  is  incorrect.  Failure  to  notify  the  Clerk’s  Office  of a change of address or to  check  the  Supreme  Court  website  to  verify your new court date may result in your being tried in your absence.

To begin handling the backlog of continued traffic cases, additional traffic dockets will be scheduled at 1:30 p.m. on certain dates to be established by the Clerk’s Office.

The TRAFFIC SAFETY DOCKETS on Mondays will continue to be heard at 11:00 a.m. for the remainder of June and July. BEGINNING AUGUST 1st the TRAFFIC SAFETY DOCKETS WILL MOVE TO 1:30 PM on Mondays going forward.

THE DUID/PROSTITUTION DOCKETS WILL REMAIN AT 11:00 am ON THE THIRD MONDAY OF EACH MONTH.

Traffic and Criminal Cases Beginning August 31, 2020

The Court will move to segmented dockets beginning on August 31st to continue to limit courthouse and courtroom occupancy each day and to continue to allow for appropriate social distancing and to follow other practices designed to protect all participants. There will be FOUR DOCKETS ON TUESDAYS, WEDNESDAYS, AND THURSDAYS AT 9:30 am, 10:30 am, 11:30 am AND 1:30 pm.These dockets will be comprised of both continued and new cases.

THE DOCKETS AT 9:30 am AND 10:30 am WILL CONTAIN A HYBRID OF CRIMINAL AND TRAFFIC CASES, INCLUDING DUI’S.

THE 11:30 am AND 1:30 pm DOCKETS WILL CONTAIN ONLY TRAFFIC CASES.

The 1:30 docket may not be held on certain days to allow for additional civil return dockets, as determined by the Clerk’s Office. The Monday and Friday criminal and traffic dockets will continue to be heard as usual with the above noted exceptions for the Traffic Safety Dockets.

OTHER HEARINGS AND MOTIONS

BOND MOTIONS will continue to be heard by video in the two courtrooms with video capability and in person in the other three courtrooms beginning at 8:30 am and will be limited to three (3) per courtroom per day.

ALL BONDED AND JAIL ARRAIGNMENTS will be conducted immediately following the completion of bond motions;

PROTECTIVE ORDER hearings will be scheduled at 1:30 pm Monday through Friday. PRELIMINARY PROTECTIVE ORDER petitions will be decided based upon the written affidavit of the Petitioner;

In any case NOT continued by this Order, written or oral motions for continuance based upon legitimate Covid-19 concerns will be liberally granted and we continue to encourage the parties to request hearings by Webex or telephone in advance under the previous guidelines (see below);

PETITIONS FOR RESTRICTED OPERATOR’S LICENSES will be accepted Monday through Friday ONLY between the hours of 9:00 am and 3:30 pm and will be processed as promptly as possible;

PAYMENTS for traffic and criminal cases may be mailed or paid online at www.vacourts.gov. Payments may be made in person Monday through Friday ONLY between the hours of 9:00 am and 3:30 pm.

CIVIL MATTERS FROM JUNE 13, 2020 THROUGH JULY 31, 2020

FIRST RETURN DOCKETS WILL BE HELD AT 10:00 am, 10:30 am, AND 1:30 pm ON MONDAYS AND AT 10:00 am, 10:30 am, 11:00 am, AND 11:30 am ON FRIDAYS.

ATTORNEYS AND PRO SE PLAINTIFFS MUST RECEIVE APPROVAL FOR ANY OF THESE RETURN DOCKET DAYS AND TIMES BEFORE SUBMITTING THEIR FILINGS TO THE CLERK’S OFFICE. Failure to obtain approval in advance could result in filings being returned, resulting in a later first return date. CASES THAT HAVE BEEN CONTINUED ONE OR MORE TIMES WILL BE GIVEN PRIORITY ON THE DOCKETS OVER NEW FILINGS. THE NUMBER OF CASES THAT CAN BE HEARD AT A GIVEN DOCKET TIME WILL BE LIMITED TO ALLOW FOR CONTINUED SOCIAL DISTANCING AND OTHER PRACTICES DESIGNED TO PROTECT ALL PARTICIPANTS;

ALL civil trials currently scheduled will go forward. New civil trial dates will be scheduled on Mondays through Fridays at 1:30 pm;

Petitions for garnishment exemptions and motions  to  quash  evictions will be heard during the 1:30 pm civil trial dockets, unless a hearing by telephone or Webex is requested in advance and approved;

CIVIL MATTERS BEGINNING AUGUST 1, 2020

FIRST RETURN DOCKETS WILL BE HELD AT 10:00 am, 10:30 am, 11:00 am, 11:30 am ON MONDAYS AND FRIDAYS, except for the third Monday of each month when the first return dockets will only be held at 10:00 am and 10:30 am.

Additional First Return Dockets may be scheduled at 1:30 pm and 2:00 pm on Tuesdays through Fridays on an as needed basis as determined by the Clerk’s Office.

ATTORNEYS AND PRO SE PLAINTIFFS MUST RECEIVE APPROVAL FOR ANY OF THESE RETURN DOCKET DAYS AND TIMES BEFORE SUBMITTING THEIR FILINGS TO THE CLERK’S OFFICE. Failure to obtain approval in advance could result in filings being returned, resulting in a later first return date. CASES THAT HAVE BEEN CONTINUED ONE OR MORE TIMES WILL BE GIVEN PRIORITY ON THE DOCKETS OVER NEW FILINGS. THE NUMBER OF CASES THAT CAN BE HEARD AT A GIVEN DOCKET TIME WILL BE LIMITED TO ALLOW FOR CONTINUED SOCIAL DISTANCING AND OTHER PRACTICES DESIGNED TO PROTECT ALL PARTICIPANTS;

In any case NOT continued by this Order, written or oral motions for continuance based upon legitimate Covid-19 concerns will be liberally granted and we continue to encourage the parties to request hearings by Webex or telephone under the previous guidelines in advance (see below);

Civil filings may continue to be mailed in or dropped in the General District Court Civil cart at the front door of the courthouse AFTER obtaining a court date through the Clerk’s Office. Civil filings will be accepted in person Monday through Friday ONLY between the  hours of 12:00 noon to 3:30 pm.

Additional Information

WE ASK FOR YOUR PATIENCE AS WE BEGIN TO WORK TOWARD RESUMING NORMAL SERVICE TO OUR CITIZENS.

PLEASE DO NOT come to the courthouse IF within the previous 14 days you have:

  • Traveled internationally
  • Been directed to quarantine, isolate, or self-monitor
  • Been diagnosed with, or have had contact with anyone who has been diagnosed with, Covid-19
  • Experienced a fever, cough, or shortness of breath
  • Resided with or been in close contact with any person in the above-mentioned categories.

You should contact the Clerk’s Office by telephone or email for instructions if you are unable to come to the courthouse or are denied access to the courthouse for any of these reasons.

MANY TRAFFIC CHARGES ARE PREPAYABLE OR CAN BE COMPLIED WITH LAW WITHOUT THE NECESSITY OF COMING TO COURT. DEFENDANTS WHO DO NOT CONTEST THEIR CHARGES ARE ENCOURAGED TO PREPAY. INFORMATION ON HOW TO PREPAY OR HAVE YOUR CHARGE COMPLIED WITH LAW IS AVAILABLE ON THE COURT’S WEBSITE (henrico.us) – Departments – General District Court OR the Supreme Court website (vacourts.gov) under Henrico General District Court).

Please arrive at the courthouse early enough to complete the Sheriffs screening process, currently consisting of the  above questions and a noninvasive temperature check, so that you will be in the courtroom at the time the docket is scheduled to begin.

CURRENTLY, EVERYONE IS REQUIRED TO WEAR A FACECOVERING AND OBSERVE SOCIAL DISTANCING WHILE IN THE COURTHOUSE. PLEASE OBSERVE ALL COURTHOUSE AND COURTROOM FLOOR AND SEATING MARKINGS TO MAINTAIN SOCIAL DISTANCING.

To better protect all participants, ONLY defendants, attorneys, news media representatives, and VERIFIED witnesses will be allowed to enter the courthouse for court hearings. Family members, children, and others will be asked to wait outside.

PLEASE CHECK the Henrico County and/or Virginia Supreme Court websites regularly as we may be updating our policies as we continue to move forward.

COURT CONTACT INFORMATION

                        Traffic and Criminal
Phone                                     (804) 501-4723
Fax                                        (804) 501-7388

                        Civil                                                   
Phone                                     (804) 501-4727
Fax                                          (804) 501-4141
Email                               henricogd@vacourts.gov

Henrico County Public Schools

Schools are closed. For more information, go to henricoschools.us/covid19/.

Henrico Federal Credit Union Branch, Woodman Road

In light of the current state of emergency with Henrico County facilities restricting access, and for the safety of the public and staff, the Henrico Federal Credit Union Woodman Branch is CLOSED. You can still visit the Dixon Powers Branch drive-thru at 8611 Dixon Power Drive or make an appointment with a Financial Service Representative for transactions that require face-to-face interaction by calling 804.773.1864.  Additionally, please utilize alternate means to manage your banking needs through Henrico FCU Digital Banking at henricofcu.org or contact the credit union at 804.266.0290 or email memberservices@henricofcu.org

Juvenile Detention

All face to face visits at the Juvenile Detention home are suspended until further notice. Anyone legally approved and/or authorized to visit with a juvenile at the detention home will need to call 804-501-4946. Telephone calls and contacts will continue to take place and be expanded.

Juvenile/Domestic Relations Court

Court Docket

Effective, May 18, 2020, the Henrico Juvenile & Domestic Relations District Court will resume running all 5 courtrooms with modifications of the dockets. The Chief Justice of the Virginia Supreme Court has extended the declaration of the judicial emergency through July 19.  

All juvenile traffic cases will be rescheduled for another date by the Court on its own. All Division of Child Support Enforcement Cases (DCSE) except for those involving incarcerated individuals will be automatically continued by the Court.   

In all other cases, each Judge determine which cases to continue in their discretion. Parties and Counsel should be prepared to appear in Court unless the following applies:

  • The Court continues the Case on its own; 
  • The Court has granted a party’s motion to continue;
  • The Court has granted a request for a remote hearing

The Court will continue to have a liberal continuance policy.  

The Court will entertain Motions for Remote Hearings from Pro Se litigants via 1). Telephone and 2). Web Ex. All parties must agree to the remote hearing. 

The motions will be available in the lobby of the courthouse and on the Henrico County J&DR website https://henrico.us/jdrcourt/ .    

The Motion for Continuance and Motion for Remote Hearing may be submitted to the Court via 1). dropbox at the entrance of the courthouse 2). Fax (804) 501-4756    3).  regular mail  or 4). email:  JDRinfo@henrico.us.   

If a remote  hearing is granted, any exhibits to be submitted to the Court shall be sent at least 3 business days prior to the scheduled hearing.  The Exhibits may be submitted to the Court via 1). dropbox at the entrance of the courthouse 2). Fax (804) 501-4756  or
3). email JDRExhibits@henrico.us.  Please ensure that you have provided the opposing counsel/party with the exhibits as well. Please ensure that you are also abiding by any pre-trial scheduling order entered by the Court. 

The Court will also begin holding Virtual Driver’s License Ceremonies via Web Ex. 

Entry into the building

All persons entering the Courthouse including the staff will enter through the main entrance of the Courthouse.  Upon entry all persons including staff will continue to be asked questions to determine possible exposure to COVID-19 and will continue to submit to the taking of their body temperature.  Those persons whose answers and temperature raise red flags of  possible exposure will not be allowed to enter the building.

Only the litigants, court professionals and necessary witnesses will be allowed to enter the courthouse.  

Other than a child who has a delinquency or CHINS  hearing before the Court, we strongly discourage parents from bringing children to Court.  Parents are not to bring children for custody cases unless a Judge has approved prior to the hearing. 

In an effort to control traffic in and out of the Courthouse, entry into the courthouse for the parties will be allowed only 15 minutes prior to their scheduled hearing.  

All persons entering the building will be required to practice social distancing. Markings on the floors and chairs will assist the public with where to sit and stand. 

In compliance with the Governor’s Order face masks/coverings fully covering the nose and mouth are required. Failure to do so may result in not being allowed in the Courthouse. Only persons without a mask who have a valid exception listed in section D of Executive Order No. 63 will be allowed to enter the Courthouse. 

Anyone not abiding by the rules and requirements of the Court or anyone exhibiting contemptuous behavior while checking in to the Courthouse will be required to exit the building. 

Library

Fairfield, Libbie Mill, Tuckahoe, Twin Hickory, and Varina Area Libraries are open to the public from 9 am to 7 pm Monday through Thursday, and from 9 am to 6 pm Fridays and Saturdays (Fairfield and Libbie Mill are also open 1 to 5 pm on Sundays). Glen Allen and North Park Branch Libraries are open from 10 am to 6 pm Monday through Saturday.  Sandston and Gayton libraries are providing curbside pickup.  Library programs will remain online at this time. Meeting and study rooms are available to reserve with reduced capacity. We are limiting building occupancy, encouraging social distancing, and requiring both staff and members of the public to wear masks at all times. A brief, touchless health screening is currently required to enter Henrico County facilities, including libraries.  For more information, please visit henricolibrary.org/reopening.

Mental Health and Developmental Services

We recognize that there is a continued need for mental health, developmental disabilities and substance use services during the pandemic, and have shifted our business model, where possible, to telephone and telehealth (video conferencing) thereby reducing the physical face-to-face contact; minimal face-to-face contacts occur as needed.  For individuals in services requiring support please contact your case manager or clinician, staff are actively working and supporting individuals in need. If you are seeking services, please contact our Same Day Access line from 8:30am – 4:30pm at (804) 727-8515. For emergency mental health needs, Emergency Services is available 24 hours a day, seven days a week at (804) 727-8484.

Permit Center

The Permit Centers at both the Western Government Center (4301 E. Parham Road) and the Eastern Government Center (3820 Nine Mile Road) are closed to the public. Complete building permit applications and applications for the Planning Department may be dropped off in the bins in the lobby of the Administration Building at the Western Government Center and at the Permit Center-East at the Eastern Government Center. The bins are marked for each agency and are emptied once per day. 

NO FEES ARE BEING COLLECTED AT THIS TIME. Please do not include cash or checks with your application. The Permit Center will not be responsible for cash or checks left in unattended bins. Applicants will be contacted by staff regarding arrangements to pay the required fees. Permits and approved plans will be mailed or emailed to applicants once issued or you may contact the Office of Building Inspection directly (501-4360) to arrange hand-delivery of your permits and approved plans to the lobby of the Western Government Center. Please be reminded that the status of permits can be verified through the following web portal:   http://www3.co.henrico.va.us/bldg/insp/

If you have any questions about our services please contact the Permit Center at 501-7280 or permitcenter@henrico.us.

Planning

The Planning Department is closed to the Public. If you have business to conduct with us, please call (804) 501-4602, as we may be able to answer your questions over the phone or via the internet. We can provide some information in an electronic format and may be able to accommodate meetings via WebEx. 

Planning will continue accepting paper submissions for the POD and subdivision processes, via carts located in the main lobby of the Administration Building at 4301 E. Parham Road. Because plan review services continue by staff in a limited capacity, delayed review times may be expected.  Additional time is needed to properly handle paper plan submissions in accordance with CDC precautions. As an added benefit to assist with the review process, we are requesting applicants provide an electronic copy of all documents to DevEPlanReview@henrico.us. This will enable more efficient distribution to reviewers who are working remotely and help us provide better service during this period.

Application fees and submissions:

Please do not include cash or checks with your application submissions.  Applicants will be contacted by Permit Center staff regarding arrangements to pay the required fees.  County staff will not be responsible for cash or checks left in unattended bins. 

Scheduled meetings changes:

  • Staff Developer meetings are now being scheduled remotely through WebEx. Applicants will be contacted by Planning after receipt of a development application. Review comments will be provided through the online comment system. If you have any questions regarding your development application, please contact the plan reviewer directly and staff will assist you over the phone or electronically.
  • If you have meetings that were slated to take place over the next few weeks in the Planning Department, please contact us regarding the status.
  • Upcoming meetings of the Planning Commission and Board of Zoning Appeals have changed. 
    —Planning Commission: More information.
    —Board of Zoning Appeals: More information.
  • An administrative process for approval of Subdivision Plans and Plans of Development that would normally be approved on these Planning Commission agendas is in place to allow development approvals to proceed within the normal timeframes allocated to the Public Hearing process. The monthly administrative agenda is posted at https://henrico.us/pdfs/planning/podnext.pdf .  Filing deadlines remain unchanged. For more information please see https://henrico.us/planning/meetings.

Police

Due to the global outbreak of the COVID-19 coronavirus, the following services are being offered by appointment only beginning Monday, June 1: 

  • Fingerprinting services by the Criminal Records Unit will be provided by appointment only on Tuesdays and Thursdays. Please call (804) 501-4809 Mon.-Fri, 8 a.m.-4:30 p.m. to schedule an appointment.
  • Property releases will be provided by appointment only on Mondays and Wednesdays. Please call (804) 501-4793 Mon.-Fri., 8 a.m.-4:30 p.m., to schedule an appointment. 
  • To request an Incident Report, Accident Report or Criminal Background Check, please call (804) 501-4809, Mon.-Fri., 8 a.m.-4:30 p.m. Requests will be fulfilled electronically or via US Postal Service.

The following services are temporarily suspended/cancelled/postponed until further notice by Henrico Police:

  • Police Citizens Academy and Police Senior Citizens Academy programs are now virtual.
  • All previously scheduled community programs and presentations are cancelled.
  • All new requests for community programs and presentations are suspended. 
  • All police ride-alongs (scheduled or otherwise) are suspended (to include applicants, chaplains, and Division volunteers).
  • Donations of cellular phones and stuffed animals are suspended.
  • In-person ICR or FR300 requests are suspended. To obtain a report, please call in your request to (804) 501-4809.  Request will be fulfilled electronically or via US Postal Service.

The Henrico Police Animal Shelter will be accessible by appointment only until further notice. Residents may contact the shelter at (804) 727-8807, Monday-Saturday, 10 a.m.-4:30 p.m. to schedule the release, redemption or adoption of an animal. Animals available for adoption can be viewed online at petfinder.com or adoptapet.com.

Additionally, the Henrico Police Villa Park Substation (7850 Villa Park Drive, Henrico) and Fair Oaks Substation (561 EastPark Court, Sandston) are closed to the general public, however, call boxes at the main door to each facility are available should you need assistance.  

We hope provide these services again in the future, once it is safe to do so. As soon as we are able to lift these restrictions, an announcement will be made online and on social media.

As a reminder, we are asking the public to only use 9-1-1 for emergencies and (804) 501-5000 for non-emergencies. For general inquiries and questions, please call (804) 501-4800, Monday-Friday from 8 a.m.-4 p.m.

Public Utilities

Public-use areas and drop-off recycling centers are open daily from 7:30 AM to 7:00 PM for household garbage, vegetation and recycling.

Public Utilities has emergency operations plans in place and will continue to respond to emergency calls for service. Non-emergency service calls will be limited.

Henrico County is taking efforts to ensure that residents can make their utility payments virtually to assist in reducing face-to-face interactions during the COVID-19 crisis. We encourage our residents to make their payments online, using the links below, and will be waiving all online payment processing fees during this event. Payment options include:

  • Pay by check: submit by mail or use the drop box at the Henrico Government Center or the Eastern Government Center. 
  • Pay online: https://ipn.paymentus.com/cp/hnro All processing fees are being waived at this time. 
  • Pay by cash at participating retailers (CVS, Family Dollar & 7-11):
    -Utility payments: https://www.paynearme.com/s/9961/b/ZZ2ihA/edit 
  • Pay by phone: 1-855-748-6015
  • In Person: The cashier’s counter at the Henrico County Administration Building and the drive-thru window at the Eastern Government Center are accepting in person utility  payments. Masks are required to enter the Western Government Center building.

During the state of emergency our call center staffing has been altered to protect our employees.  So to avoid long wait times, please leave us a message at 501-7355 or send us an e-mail at utilities@henrico.us.  We will be back in touch with you within 8 business hours.   If you still need to speak to a representative, call 501-4275 and push #2.

Curbside Refuse and Recycling programs are operating on a normal schedule.   The following Public Use Area programs have been suspended:  “too good to waste” and the re-sale program (appliances, lawnmowers, etc.).  Customers are advised to practice personal hygiene measures recommended by the CDC when visiting our Public Use Areas and/or drop-off recycling centers. New orders for bulky waste pickup are suspended until further notice.

The May 2 Document Shredding and Electronic Waste event is postponed. The next event is scheduled for October 3.

Public Works

If you are leaving any bond documents with payments for Public Works, please note the following ways to submit your documents:

PLEASE MAKE SURE TO PUT “PUBLIC WORKS” ON ANYTHING THAT IS SUBMITTED:

  • Leave in Public Works cart located in the lobby of the Administration Building.
  • By Mail :

PUBLIC WORKS 
Attention: Debra Brocco
P.O. Box 90775
Henrico, VA 23273 
or
4305 East Parham Road
Henrico, VA  23228

  • In person appointment with the respective Review Engineer
  • Customer can deposit payments/bond documents to brown utility drop payment box located in front of the Administration Annex building.  This is a secure box that is checked daily.

Upon request, a receipt will be emailed to you 5-7 business days from the date of drop off. If this is requested, please make sure to leave your email address with the paperwork that is being dropped off.

Recreation and Parks

Programs: While in-person programs are currently canceled, we’re offering virtual classes and activity ideas. We’re also hosting some small community events!

Parks: Parks and outdoor park amenities are now open. This includes playgrounds; tennis, pickleball, volleyball and basketball courts; skate and dog parks; some restrooms; and picnic shelters, gazebos and pavilions. (Spray Parks remain closed, as stated in the Phase 3 guidelines and regulations.)

Buildings: Recreation Centers are gradually reopening for appointments to conduct business transactions and rentals. Please call our centers for details. All other buildings remain closed.

Please continue to follow current CDC guidelines for social distancing and personal hygiene.

Social Services

The Department of Social Services will be inaccessible to the public except by appointment with a caseworker, customer service or to issue emergency EBT replacement cards. The department remains operational with reduced staff present in the office and with staff working remotely.  To schedule an appointment, please call your caseworker or the office at 804-501-4001.  All clients entering either building must complete a health screening and wear a mask.

Social Services encourages residents needing an EBT replacement card to call 866-281-2448. Social Services will provide emergency EBT replacement as needed in its lobby. Residents who need to apply for benefits should call the Enterprise Call Center at 1-855-635-4370 or go online. For pending applications or renewals, verifications can be emailed to hdssemail@henrico.us or placed in the DSS drop box at the front of the building in the west and the Finance drop box in the east. Benefit program interviews will be conducted by phone. CSA/FAPT meetings may be conducted by teleconferencing.

If you have questions about P-EBT, please go to pebtva.com or call (804) 726-7000. P-EBT is administered by the State and the local office may not be able to answer your questions or concerns.

Virginia Career Works for the Capital Region

All three centers for the region are closed. Apply for unemployment benefits by the internet or the Virginia Employment Commission call center only. More info.

Voter Registration

The Voter Registration and Elections offices at the Henrico County Government Center and at the Eastern Government Center are open for absentee in-person voting. Voters are encouraged to vote absentee by mail for the June 23 primary election. Applications for absentee ballots are available from the Virginia Department of Elections. Voters may check their registration status with the Virginia Department of Elections .

 
Google Translate Icon

Translate