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COVID-19 (Coronavirus) Updates

State of Emergency Has Ended

Effective June 8, 2021, Henrico County is no longer under a state of emergency to help manage its response to the COVID-19 coronavirus.  

Resources

COVID-19 Community Resources

Resources available to assist individuals and households impacted by the COVID-19 pandemic.

Health Department COVID-19 Information

COVID‐19 Municipal Utility Relief Program
Assistance will end November 1, 2021, or when the funds are exhausted, whichever is sooner.
COVID-19 Municipal Utility Relief Program Application

The Henrico COVID-19 Emergency Rental Assistance
Henrico COVID-19 Emergency Rental Assistance Program stopped accepting applications submitted after May 21, 2021. Anyone seeking rental assistance after this date should contact the Virginia Rent Relief Program.

Henrico County Stimulus Funding
Henrico County Stimulus Funding

Resources for Seniors

Information and helpful links for the elderly.

GRTC

GRTC has announced modifications to several routes that provide service in Henrico. The changes, effective Sunday, April 26, will impact service as follows:

  • Routes 4A Montrose / 4B Darbytown: AM/PM peak frequencies changed from every 15-minutes to every 30-minutes, resulting in 30-minute service all day.
  • Route 39 Fairmount/Oakwood: Service temporarily discontinued until further notice. Customers may use Route 12 to reach the Market @ 25th. Routes 7A/B Nine Mile also serve the market.
  • Route 75 Three Chopt: Service temporarily discontinued until further notice. Customers may use Route 77 to connect between the West End and Willow Lawn.

News Releases

Henrico updates masking requirements for county buildings
August 12, 2021

Effective Thursday, Aug. 12, all individuals are required to wear a face covering inside Henrico County buildings and facilities. This requirement is for visitors as well as employees, regardless of their vaccination status.

This requirement is based on recent recommendations from the Centers for Disease Control and Prevention and the Richmond and Henrico Health Districts. It is made in light of the local spread of the delta variant of the virus and a recent increase of COVID-19 cases and hospitalizations in Henrico and across the region.    



Henrico County to continue reopening government centers, other facilities May 24
May 21, 2021
With statewide public safety measures for COVID-19 easing, Henrico County is adjusting pandemic-related protocols and will continue reopening buildings and facilities to the public Monday, May 24.

160,000 shots later, Henrico prepares to end mass vaccination events
May 21, 2021

‘It’s good to know we’ve impacted our community in a positive way’

Robin Gilbert’s thumbs are scraped and sore – a testament to the more than 160,000 COVID-19 vaccine shots given at Richmond Raceway over the past four months.



Henrico County to hold series of walk-up COVID-19 vaccination events
May 13, 2021

UPDATE, MAY 13:

Henrico County’s walk-up COVID-19 vaccination events at Richmond Raceway now will be available to individuals 12 and older. The remaining events, set for May 19, 20, 26 and 27, will offer extended hours, from 8 a.m. to 6 p.m. An appointment is not required.



Henrico County to hold walk-up COVID-19 vaccination event Friday
April 29, 2021

Henrico County is holding its first walk-up COVID-19 vaccination event for the general public from 10 a.m. to 3 p.m. Friday, April 30.



Jails offer video calls to inmates after COVID-19 halts in-person visitation
March 31, 2021

‘Family connection and support is vital,’ Sheriff Alisa Gregory says

Henrico County jail inmates were meeting in person with family and friends an average of 100 times per day before sweeping measures to contain the coronavirus abruptly ended the visitations last March.



Financial assistance available to eligible renters impacted by COVID-19
February 25, 2021

Henrico’s emergency program has already covered nearly $400,000 in costs



COVID-19 vaccinations underway for region’s public safety, public schools employees
January 21, 2021

Richmond Raceway, Westwood Pharmacy supporting effort

A mass effort to provide COVID-19 vaccinations to public safety and public schools employees in the region is underway at Richmond Raceway in Henrico County with help from a local pharmacy.



COVID-19 vaccinations underway in Henrico
January 8, 2021

The Richmond and Henrico Health Districts (RHHD) are working diligently to provide COVID-19 vaccinations. More than 13,000 people have received the vaccine at RHHD vaccination events and in hospitals and long-term care facilities.



COVID‐19 Municipal Utility Relief Program provides financial assistance to Henrico residents with delinquent utility bills
December 28, 2020
The delinquent charges must be for water and sewer use between Mar. 1, 2020 and Dec. 30, 2020.

Henrico Division of Fire impacted by COVID-19
December 18, 2020
Staff at six firehouses affected by positive cases and contact tracing; officials do not anticipate impacts to service

43 additional inmates at Henrico’s Jail West test positive for COVID-19
July 10, 2020
Sheriff’s Office to offer testing to all inmates, staff plus those recently released

Henrico to distribute 15,000 ‘care kits’ with face coverings, flyers Saturday
May 22, 2020

No-contact deliveries will equip residents in the county’s central, eastern areas

Henrico volunteers and staff will distribute reusable face coverings and informational flyers to about 15,000 homes in the county’s central and eastern areas Saturday, May 23 to help residents protect themselves during the COVID-19 pandemic.



Nourish Henrico strengthens ‘beautiful circle’ of support during coronavirus
April 9, 2020

Program lifts restaurants by buying meals for frontline employees

Kristin Evans got more than a delicious lunch when she ordered takeout courtesy of the county’s Nourish Henrico program.

Along with six coworkers from the Child Protective Services unit, she received a note of thanks from the restaurant, Organic Krush, plus a complimentary Flu Shot – a wellness-boosting, cold-pressed drink made from pineapple, lemon, ginger and garlic.

The CPS staff members, like police officers, firefighters and many other employees continue their work in the community despite the COVID-19 coronavirus pandemic.

The county launched Nourish Henrico to support these frontline workers as well as local restaurants that are struggling to remain open. Under the program, the county picks up the tab – up to $15 – when an eligible, on-duty employee buys a meal from a list of approved restaurants.



Henrico to nursing homes: We are here for you
April 3, 2020

—County manager, health director discuss COVID-19 outbreak, resources available for facilities

As a long-term care center in western Henrico confronts a devastating outbreak of the COVID-19 coronavirus among its residents and staff, Henrico County is urging similar facilities to take advantage of support and resources available from their local government.



Henrico makes changes at disposal areas, parks to accommodate statewide stay-at-home order
April 2, 2020

Henrico County has adjusted the services available at its parks and public-use areas in accordance with Gov. Ralph Northam’s temporary executive order for residents to “stay at home” to help stem the spread of the COVID-19 coronavirus.



Henrico revising budgets to reflect uncertainties from coronavirus
March 26, 2020

Henrico County officials have begun to brace for significant financial impacts caused by the COVID-19 coronavirus pandemic.

Anticipating sharp drops in revenues from sales, meals and occupancy taxes, officials are preparing adjustments to the current year’s budget and are revising the proposed budget for fiscal 2020-21.



Localities to suspend water, sewer service disconnections due to coronavirus
March 19, 2020
To protect public health during the COVID-19 coronavirus outbreak, the public utilities agencies for the counties of Chesterfield, Goochland, Hanover, Henrico and Powhatan and the City of Richmond have agreed to immediately suspend any disconnection of water and sewer service for late or nonpayment.

Henrico offers many ways to stay informed about COVID-19, service impacts
March 18, 2020

Because residents receive news and information in a variety of ways, Henrico County is providing many outlets for updates on the COVID-19 coronavirus and its impact on services and operations.

Beginning with a March 5 news release about preparations across the region, Henrico has provided regular updates to local news media, including the Richmond Times-Dispatch, Henrico Citizen, VPM, NBC12, WTVR and WRIC.



Call centers open to assist residents with COVID-19 questions
March 17, 2020
Two hotlines, operated by personnel from the Richmond and Henrico Health Districts and by Henrico County general government staff, are available to help residents with questions about COVID-19.

Henrico government offices set for limited reopening Tuesday
March 16, 2020
Henrico County’s government offices will reopen Tuesday, March 17 following a day of planning and intensive cleaning prompted by the global outbreak of the COVID-19 coronavirus.

Chesterfield, Goochland, Hanover, Henrico, Richmond to close offices Monday
March 15, 2020
All government offices and facilities in the counties of Chesterfield, Goochland, Hanover and Henrico and the city of Richmond will be closed Monday, March 16 for planning and to begin additional cleaning in response to the COVID-19 coronavirus outbreak. The closures are designed to ensure the health and safety of residents, employees and the general public. Designated personnel will report for work; operations to ensure public safety and public health will not be impacted.

Localities declare local emergencies over COVID-19 outbreak
March 13, 2020

Officials hope aggressive measures already being taken will limit the outbreak’s severity in the region.

Elected officials from the counties of Chesterfield, Hanover, Henrico and Goochland and the city of Richmond announced the declarations at a news conference Friday while urging the public to remain calm, stay informed and follow safety protocols, including frequent handwashing and avoiding crowds.



Central Virginia localities create unified command team to direct planning for COVID-19
March 5, 2020

Local governments remain concerned about the spread of COVID-19. Today, regional cooperation and precautionary planning took a new step forward as more than 50 emergency managers, first responders, health experts, and public information professionals met to review roles and responsibilities.

Leadership of the city of Richmond, Chesterfield, Hanover, Henrico and Goochland counties and the Central Virginia Healthcare Coalition has authorized the activation of the Central Virginia All Hazards Incident Management Team to help guide the region’s preparations for, and response to, a potential local occurrence of COVID-19.



Tuckahoe meeting to highlight staying informed in an emergency, coronavirus
February 11, 2020
Tuckahoe District Supervisor Patricia S. O’Bannon will host a Tuckahoe Town Meeting on Tuesday, Feb. 18 to explain how residents can connect with Henrico County in the event of an emergency.

Henrico County Government Reopening and Changes in Operation

Last updated 10:30 am on August 21, 2021

Effective Thursday, Aug. 12, all individuals are required to wear a face covering inside Henrico County buildings and facilities. This requirement is for visitors as well as employees, regardless of their vaccination status.

Building Construction and Inspections

Beginning May 24, 2021 the Department of Building Construction and Inspections office on the 2nd Floor of the County Administration Building at 4301 E. Parham Rd. has re-opened to the public.  All permitting, plan review and inspection services are being delivered daily from 8:00 a.m. – 4:30 p.m.  No appointment is needed to visit the office location.

Please call 804-501-4360 if you have any questions about our services.

Circuit Court

The Chief Justice of the Supreme Court of Virginia has approved the Henrico Circuit Court Plan for the resumption of jury trials commencing September 14, 2020.

In accordance with the continuing Declarations of Judicial Emergency by the Supreme Court of Virginia and in the discretion of the Judges of the Circuit Court:

  • For those who have been vaccinated, and 14 days have passed since the date of full vaccination, face masks and social distancing will not be required. Unless otherwise specifically permitted by the Court, all others are requested to wear masks and practice social distancing.
  • The Circuit Court has a separate entrance at the Main Courthouse. Signage will direct you. All persons entering the Courthouse will continue to be screened by courts and security personnel. These screens include temperature checks and COVID-related questions.
  • The Court will continue to accept pleadings, orders and other documents that are electronically signed, including those where the electronic signature is accomplished by scanning.
  • If you have legitimate court business and are ill, caring for someone who is ill, or is otherwise in a high-risk category, as defined by the Center for Disease Control (CDC) call (804) 501-4750 or email circuitjudges@henrico.us.

Circuit Court Clerk’s Office

Courtroom attendance is limited to attorneys, parties, one parent/guardian for a juvenile, necessary witnesses and members of the press.

If you have legitimate court business and are ill, caring for someone who is ill, or is otherwise in a high-risk category, as defined by the Center for Disease Control (CDC) call (804)501-4750 or email circuitjudges@henrico.us. Thank you for your patience as we respond.

The Circuit Court Clerk’s Office remains open to the public Monday through Friday from 8:00am to 4:00pm.

We have an information table located outside of our entrance with general information, forms, and a drop box for civil, criminal and probate filings. E-recordings in our Land Record Room are available through Simplifile and CSC. Recordings can also be filed in person between 8:00am and 3:30pm.

We are only taking one customer at a time in our main office and ask that other customers wait in the hall using the 6 foot social distancing recommendation.

We provide hand sanitzers for customers’ use and have sanitizing wipes at our public access computers.

We appreciate our customers who are using proper precautions, and we are proud to say that we are here to serve the public and have not curtailed any of our services during the corona virus times.

Community Corrections

Community Corrections is open to the public, effective May 24. Please follow CDC guidelines.

Community Revitalization

  • We will accommodate in-person visits beginning May 24, 2021.  While not required, we ask that citizens call (804) 501-7616 to set up an in-person appointment. This is important because we want to make certain that the staff person that you wish to meet with is available at the time. 
  • Completed and signed Enterprise Zone applications may be sent electronically to pro43@henrico.us, faxed to 804-501-7630, or they may be mailed to P.O. Box 90775, Henrico, VA 23273. 
  • Community Cleanups remain suspended until further notice. Residents are asked to not place items at the curb. 
  • Staff will attend community meetings held in-person. We also welcome opportunities to participate via conference call or video conferencing. 

Extension Office

Physical diagnostic samples are now being accepted.  However, an appointment is necessary to arrange for drop-off.  Please call (804)501-5160 to make an appointment.  Electronic diagnostic samples are still accepted and images can be sent electronically to edo@vt.edu or through our Ask Extension feature at: https://henrico.us/extension/ask-an-expert/.

Finance

The cashier’s counters at the Western and Eastern Henrico County Government Centers and the drive-thru window at the Eastern Government Center are open for tax and other payments. 

We encourage our residents to make their payments online, using the links below. Payment options include:

* Account number and account zip code are required for online, cash and phone payments

There are no processing fees for payments online, by phone or at the cashier’s counters for credit and debit card payments.

For assistance with business tax questions please call the Business Section at (804) 501-4310, or use the online tax assistance form at https://henrico.us/finance/online-tax-assistance-form. For assistance with personal property tax or REAP questions, please call the Vehicle Section at (804) 501-4263, or use the online tax assistance form at https://henrico.us/finance/online-tax-assistance-form .

Fire

Henrico Fire is continuing to respond to emergency calls as needed, although responders are working to limit exposure during the preliminary assessments and the treatment phase, if appropriate. This will not significantly impact service delivery. 

Tours, Demonstrations and Public Events   

Unfortunately due to the recent situation related to COVID-19, the Division of Fire is not currently scheduling demonstrations at our fire stations or assigning any units to attend public events.  We believe this is in the best interest of our community and firefighters to limit exposure. Henrico Division of Fire is on the front lines of the COVID-19 response and it would not be responsible to continue with these events at this time.

Thank you for your understanding and the Division of Fire hopes to start doing demonstrations again when it deemed safe to do so. If you have any questions, please contact us at FireCommunityServices@henrico.us.  This will ensure that someone from our Community Services team responds to your message.

General District Court

ORDER

Based on the guidance of the Centers for Disease Control and Prevention, and, in accordance, with the Order of Virginia Supreme Court, there is no longer a requirement to wear a facial covering or socially distance in the courthouse, if you are fully vaccinated. As a result of this guidance, we transitioned back to normal operations on Tuesday, June 1, 2021. Our office hours are Monday thru Friday, 8:00 a.m. to 4:00 p.m. The court’s schedule is being updated as follows:

Traffic and Criminal Cases

  • Felony and criminal misdemeanor cases, which includes DUl’s, will be heard at 9:30 a.m. and 10:30 a.m. on Tuesday through Thursday.
  • Traffic cases will be heard at 9:30 a.m., 10:30 a.m. and 11:30 a.m. Tuesday through Thursday. Traffic safety dockets will be heard at 11:00 a.m. on 1st, 2nd, and 4th Mondays.
  • The DUID/Prostitution dockets will be heard at 11:00 a.m. on the 3rd Monday of each month. If the 3rd Monday is a holiday, the cases will be heard on the 4th Monday.
  • Defendants are advised that it is your obligation to notify the Clerk’s Office immediately if the address on your warrant or traffic summons is incorrect. Failure to notify the Clerk’s Office of a change of address or to check the Supreme Court website to verify your new court date may result in your being tried in your absence.
  • Bonded and jail arraignments; and bond motions will be heard Monday through Friday at 8:30 a.m.
  • Protective order hearings will be scheduled at 1:30 p.m. Monday through Thursday; and at 11:00 a.m. on Friday.
  • Petitions for restricted operator’s licenses will be accepted Monday through Friday during normal office hours and will be available the next business day.

Civil Cases

  • First return dockets and motions will be heard at 10:00 a.m. and 10:30 a.m. on Mondays; and 10:00 a.m., 10:30 a.m. and 11:00 a.m. on Fridays.
  • Attorneys and pro se plaintiffs must receive approval of first return dates and times before submitting filings to the clerk’s office. Failure to obtain approval in advance could result in filings being returned, resulting in a later first return date.

Additional Information

PLEASE DO NOT come to the courthouse IF within the previous 14 days you have:

  • Traveled internationally
  • Been directed to quarantine, isolate, or self-monitor
  • Been diagnosed with, or have had contact with anyone who has been diagnosed with, Covid-19
  • Experienced a fever, cough, or shortness of breath
  • Resided with or been in close contact with any person in the above-mentioned categories.

Please contact the Clerk’s Office by telephone or email for instructions if you are unable to come to the courthouse or are denied access to the courthouse for any of these reasons.

COURT CONTACT INFORMATION

                        Traffic and Criminal
Phone                                     (804) 501-4723
Fax                                        (804) 501-7388

                        Civil                                                   
Phone                                     (804) 501-4727
Fax                                          (804) 501-4141
Email                               henricogd@vacourts.gov

Juvenile Detention

All face to face visits at the Juvenile Detention home are suspended until further notice. Anyone legally approved and/or authorized to visit with a juvenile at the detention home will need to call 804-501-4946. Telephone calls and contacts will continue to take place and be expanded.

Juvenile/Domestic Relations Court

Court Docket

The Court will entertain Motions for Remote Hearings from Pro Se litigants via 1). Telephone and 2). Web Ex. A remote hearing will only occur if the appropriate motion has been timely filed and granted by the presiding judge.

If a remote  hearing is granted, any exhibits to be submitted to the Court shall be sent at least 3 business days prior to the scheduled hearing.  The Exhibits may be submitted to the Court via 1). dropbox at the entrance of the courthouse 2). Fax (804) 501-4756  or 3). email JDRExhibits@henrico.us.  Please ensure that you have provided the opposing counsel/party with the exhibits as well. Please ensure that you are also abiding by any pre-trial scheduling order entered by the Court. 

Entry into the building

Upon entry all persons will continue to be asked questions to determine possible exposure to COVID-19 and will continue to submit to the taking of their body temperature.  Those persons whose answers and temperature raise red flags of  possible exposure will not be allowed to enter the building.

Other than a child who has a delinquency or CHINS  hearing before the Court, we strongly discourage parents from bringing children to Court.  Parents are not to bring children for custody cases unless a Judge has approved prior to the hearing. 

In compliance with the Governor’s Order, please follow the CDC face mask guidelines for in-person visits. Failure to do so may result in not being allowed in the Courthouse. If an individual has been vaccinated, they will not be required to wear a mask. If a person has not been vaccinated or chooses not to answer questions, then that individual will wear a mask at all times while in the Courthouse.

Anyone not abiding by the rules and requirements of the Court or anyone exhibiting contemptuous behavior while checking in to the Courthouse will be required to exit the building. 

Juvenile Probation

Court Services/Juvenile Probation is open and all appointments for custody, support, protective orders and juvenile criminal and status cases are on a walk-in basis.  All clients will come through the main juvenile court entrance, will need to answer COVID-related questions. 

Library

All library locations are now open to the public. Learn more on the library’s website.

Mental Health and Developmental Services

Mental Health and Developmental Services is open for business.  If you are seeking services, please contact our Same Day Access line from 8:30am – 4:30pm at (804) 727-8515. For emergency mental health needs, Emergency Services is available 24 hours a day, seven days a week at (804) 727-8484.

Permit Center

The Permit Centers at both the Western Government Center (4301 E. Parham Road) and the Eastern Government Center (3820 Nine Mile Road) reopened to the public on May 24, 2021.

Staff will be available for in-person assistance and to accept in-person applications for residential trade permits (plumbing, electrical, and mechanical)  and single-family alterations, repairs, and detached accessory structures.  Applicants may continue to submit completed trade permit applications for RESIDENTIAL JOBS ONLY via email to permitcenter@henrico.us.  Applicants may also submit completed permit application packages for RESIDENTIAL alterations, repairs, and detached accessory structures via email to permitcenter@henrico.us.  Applications for new single-family construction cannot be submitted via email at this time.  Please be reminded that the status of permits can be verified through the following web portal:   http://www3.co.henrico.va.us/bldg/insp/

Applications for the Planning Department (rezonings, plans of development, subdivision, etc.) may be filed in person.  Payment may be made at the time of submission or applicants can choose to be contacted via email regarding on-line payment as is current practice. Electronic versions of all POD and subdivision plans should continue to be emailed in advance of submission to DevEPlanReview@henrico.us.

While not required, customers are encouraged to make appointments to receive services.  If you have any questions about our services, or wish to make an appointment, please contact the Permit Center at 501-7280 or permitcenter@henrico.us.

Planning

The Planning Department reopened to the public, effective May 24, 2021. Appointments are encouraged. For appointments or inquiries, please call (804) 501-4602. 

All Planning applications/submittals (e.g., Rezonings, Provisional Use Permits, Conditional Use Permits, Variances, Plan of Developments, and Subdivisions) will be accepted at the Permit Center. Applicants for Plans of Development and Subdivisions should provide an electronic copy of all submitted documents to DevEPlanReview@henrico.us to facilitate the plan review process.

Application fees and submissions:

For walk-in customers, the Permit Center will process your payment at that time. Online payment processing is also available through the Permit Center.

Scheduled meetings changes:

  • Staff Developer meetings are scheduled remotely through WebEx. Applicants will be contacted by Planning after receipt of a development application. Review comments will be provided through the online comment system. If you have any questions regarding your development application, please contact the plan reviewer directly and staff will assist you over the phone or electronically.
  • Upcoming meetings of the Planning Commission and Board of Zoning Appeals have changed. 
    —Planning Commission: More information.
    —Board of Zoning Appeals: More information.
  • The administrative process for approval of Subdivision Plans and Plans of Development, which had been in place during the State of Emergency during the COVID-19 pandemic, has ended. Planning Commission public hearings for Subdivision Plans and Plans of Development have resumed.

Police

The following Henrico Police services will continue to be available by appointment only:

  • Fingerprinting services available Monday-Thursday, 8:15-3:45 p.m. Call (804) 501-4809 to schedule an appointment.
  • Property releases available by appointment Monday-Friday 8 a.m.-3 p.m. Call (804) 501-4793 Monday-Friday, 8 a.m.-4:30 p.m., to schedule an appointment. *New property release location: Henrico County Annex, 8040 Shrader Road

Additional Service Updates:

The Henrico Police Animal Shelter is open to visitors, however, appointments are still preferred. To schedule an appointment for the release, redemption or adoption of an animal, contact the shelter at (804) 727-8807, Monday-Saturday, 10 a.m.-4:30 p.m. Animals available for adoption can be viewed online at petfinder.com or adoptapet.com as well as the Henrico Police Facebook page.

As a reminder, we are asking the public to only use 9-1-1 for emergencies and (804) 501-5000 for non-emergencies. For general inquiries and questions, please call (804) 501-4800, Monday-Friday from 8 a.m.-4 p.m.

Public Utilities

Our refuse collection, public use areas and drop-off recycling centers have returned to normal operations. All DPU staff have returned to their offices. 

On Saturday, May 22, DPU resumed service charges at the Springfield Road and Charles City Road Public Use Areas. Fees were paused in March 2020 due to the COVID-19 pandemic.

The cost to residents is $3 per trip to dispose household garbage. There is a $15 fee for items such as refrigerators and air conditioners that contain CFC or another refrigerant. There is no cost for using the recycling center or for disposing vegetative and household hazardous waste. Additional information is available from DPU’s Solid Waste division.

  1. Moratorium on Disconnections – This will continue until the Governor determines the economic and public health conditions have improved such that the prohibition does not need to be in place, or until at least 60 days after the state of emergency ends, whichever is sooner.
  2. Municipal Utility COVID-19 Relief Program–This program will end November 1, 2021 or when the funds are exhausted, whichever is sooner. 
  3. Repayment Plan ProvisionBudget Bill–HB5005-the details of this repayment plan provision are outlined below, including extended repayment terms.  
    1. Any account that is 30 days in arrears or more is eligible.
    2. Customer must attest that the customer has experienced a financial hardship resulting directly or indirectly from the COVID-19 pandemic or that they have experienced a hardship to pay during the state of emergency.
    3. No review of installment plan history
    4. Amortize the repayment over a minimum of 6 months and up to 24 months. 
    5. Customer must determine the repayment plan is sustainable and affordable for them.
    6. Complaints regarding Repayment Plan and related disputes can be sent to utilities@henrico.us
    7. A customer who is on a Repayment Plan is considered “current” and no one will be disconnected who is making timely payment under the Repayment Plan
    8. The Repayment Plan does not require any new deposits, down payments, fees, late fees, interest charges or penalties, nor shall such plan accrue any fees, interest or penalties, including prepayment penalties.
    9. If you need further information on COVID assistance see our website at www.henrico.us or call us at 804-501-4275 and select #2 to speak to a representative. 

We encourage our residents to make their payments online, using the links below, and will be waiving all online payment processing fees during this event. Payment options include:

  • Pay by check: submit by mail or use the drop box at the Henrico Government Center or the Eastern Government Center. 
  • Pay online: https://ipn.paymentus.com/cp/hnro All processing fees are being waived at this time. 
  • Pay by cash at participating retailers (CVS, Family Dollar & 7-11):
    -Utility payments: https://www.paynearme.com/s/9961/b/ZZ2ihA/edit 
  • Pay by phone: 1-855-748-6015
  • In Person: The cashier’s counter at the Henrico County Administration Building and the drive-thru window at the Eastern Government Center are accepting in person utility  payments. 

Public Works

The main receptionist window in the Administration -Annex is open from 8:00 to 4:30 .

Bond documents and payments can be submitted one of two ways :

Mailed to:

  • PUBLIC WORKS 
    Attention: Debra Brocco
    P.O. Box 90775
    Henrico, VA 23273 
    or
    4305 East Parham Road
    Henrico, VA  23228
  • Customers can deposit payments/bond documents to gray utility drop payment box located in front of the Administration Annex building. This is a secure box that is checked daily.  Upon request, a receipt will be emailed to you 5-7 business days from the date of drop off.  If this is requested, please make sure to leave your email address with the paperwork that is being dropped off.

Recreation and Parks

Programs: In-person programs are gradually resuming. Capacity is limited due to current restrictions. View a list of summer programs and community events.

Parks: Parks and outdoor park amenities are open.

Buildings: Recreation facilities are open for normal business hours. View current hours and details for each location.

Sheriff’s Office

COVID-related questions will be asked at the entrance to the building, including “Have you been fully vaccinated?”. Staff will continue to wear a face covering when entering the secured area of the jails. 

Social Services

The Department of Social Services is open to the public.  Appointments are encouraged, but not required, to meet with customer service or to issue emergency EBT replacement cards.  To schedule a Customer Service appointment, please call 804-501-4001 and select option 2.  For other appointments, please contact your worker.

Social Services encourages residents needing an EBT replacement card to call 866-281-2448. Social Services will provide emergency EBT and P-EBT replacement cards as needed in its lobby. Residents who need to apply for benefits can call the Enterprise Call Center at 1-855-635-4370 or go online. Verifications for Benefit programs can be emailed to hdssemail@henrico.us or placed in the DSS drop box in the foyer of the Human Services building in the west and the DSS drop box outside the building in the east.

If you have questions about P-EBT, please go to pebtva.com or call (804) 726-7000. P-EBT is administered by the State and the local office may not be able to answer your questions or concerns.

Voter Registration

The Voter Registration and Elections offices at the Henrico County Government Center and at the Eastern Government Center are open for absentee in-person voting. Voters are encouraged to vote absentee by mail for the June 23 primary election. Applications for absentee ballots are available from the Virginia Department of Elections. Voters may check their registration status with the Virginia Department of Elections .

 
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