Our mailing address is:

P.O. Box 90775
Parham & Hungary Spring Roads
Henrico, Virginia 23273-0775

 

Customer Service’s Phone Number:  (804) 501-4275

 

Solid Waste 727-8770
Water Pressure & Sewer Backup Problems 727-8700
Water Quality 727-8719
General Information 501-4517
Customer Service and Billing
501-4275 cox@henrico.us
Emergencies
(Monday-Friday 8:00 AM – 4:30 PM)
727-8700
Emergencies
(Nights, Weekends, & Holidays)
501-5025
Water & Wastewater Questions 501-4275

utilities@henrico.us

Fax 501-7382
Website Content Comments or Correction slo09@henrico.us

 

Name Position Phone Email
Arthur D. Petrini Director of Public Utilities 501-4280
William I. Mawyer, Jr. Assistant Director 501-4516
Hallie Stephenson Executive Coordinator
Keep Henrico Beautiful
501-4502 ste086@henrico.us
Melvin R Slough Community Liaison 501-7540

 

Division Heads Position Phone Email
Ralph E. Claytor Design Division Director

501-4514

Bentley Chan Operations Division Director

727-8711

O. Lee Maddox, III Construction Division Director

727-8730

Evelyn D. McGuire Senior Controller

501-4442

Jon Clary Solid Waste Division Director
727-8774
James Grandstaff Water Reclamation Facility Division Director

795-9302

Russell Navratil Water Treatment Facility Division Director

935-0367
ext. 222

 

OPERATING RESPONSIBILITIES: The Department of Public Utilities (DPU) is responsible for the construction, operation, and maintenance of the County’s water and wastewater systems. DPU also administers the solid waste activities of the County, including collection and disposal of refuse, operation of a County owned landfill, and coordination of County recycling programs. The Department is also responsible for providing these services to areas designated by the governing body at reasonable costs. The costs of utility services are financed through charges to the user of the service, except for General Fund support of certain recycling services. The Department also operates street lighting systems in certain areas of the County. Street lighting is supported by a special sanitary district tax levy in those areas with this service.
FACILITIES: The Administrative, Engineering, and Business Divisions maintain offices in the County’s Government Center at 4301 East Parham DPU operates the County’s Water Reclamation Facility located at 9101 WRVA Road in the eastern part of the County. Other wastewater facilities include 24 sewage pumping stations, 2 odor control stations, 1 metering vault and 1,450 miles of sanitary sewer lines. The County’s water system consists of 9 pump stations, 11 storage tank locations with a capacity of 30 million gallons, and 1,570 miles of water mains. The Department operates the County’s sanitary landfill located at Nuckols Road and Interstate 295.
WATER SERVICES: The County provides water service to over 94,000 residential, commercial, and industrial customers. The County also has service agreements to supply limited amounts of water to Hanover County and Goochland County. The County operates its’ own Water Treatment Plant.
WASTEWATER SERVICES: The County provides wastewater service to over 91,000 residential, commercial, and industrial customers. The County also has service agreements to treat a limited quantity of wastewater from Hanover County, Goochland County, and the City of Richmond. The County operates a 75 MGD Water Reclamation Facility.
SOLID WASTE SERVICES: The County operates a sanitary landfill which takes in over 90,000 tons of solid waste each year. The County provides refuse collection service to over 32,000 homes in certain areas of the County. Private contractors also provide refuse collection service throughout the County. County residents may bring refuse to the two County operated Public Use Areas at a cost of $3.00 per trip. The County provides Bulky Waste Service for the pick up and disposal of certain large items at a cost of $43 per trip, and also provides Bagged Leaf pick up from November through January at no cost to County residents. Curbside recycling service is provided at no cost to approximately 70,000 households. There are also drop-off recycling stations located at most of the County’s Fire Stations and the Public Use Areas.
STREET LIGHTING: The County provides street lighting in certain areas of the County. Costs for street lighting are supported by supplemental tax levies to residents and businesses in those areas.