Henrico County Department of Public Utilities is committed to providing the highest quality of service and we are continuously searching for new and better ways to serve our customers.  With this in mind, we have taken yet another step which expands our services and allows you to choose the service option which best serves your needs. 

We are pleased to announce that we have introduced an Automated Voice Response System.  This automated service provides you with a fast and effective way to obtain account and service information 24 hours per day, 7 days a week.    With one call, you will get immediate access to information regarding:

  • Account Balance 
  • Making Payments by Credit Card
  • Hours of Operation
  • Last Payment Received
  • Payment Locations
  • Mailing or Web Address


You can reach our new Automated Voice Response System at our regular customer service number (804) 501-4275.  You may also contact our Customer Service Representatives at this number Monday through Friday, 8:00 a.m. to 4:30 p.m.