Telephone System Information
The inmate telephone system has been contracted through Global Tel*Link, a national company providing inmate telephone services. The system provides telephones for each dayroom and allows the inmate to make collect telephone calls. Although, inmates are allowed to make collect calls, not all telephone carriers will accept collect calls.
Global Tel*Link has established an Advance Pay Program which will allow the inmates family and friends to set up pre-paid accounts. These accounts allow the person receiving the collect calls to pre-pay. The inmates are also allowed to have pre-paid calling cards that they can purchase from their canteen account.
To find out more information about Global Tel*Link and Advance Pay.
Correspondence with an Inmate
Incoming mail is normally received Monday-Friday (7:30-3:30) except on weekends and holidays. There is no limit to the volume of mail an inmate may receive, or in the length, language, content or source of letter mail, except where there is clear and convincing evidence to justify a limitation. Incoming mail will be delivered by a staff member within 24 hours after receipt.
All incoming mail is scanned to ensure that NO contraband enters the facility ( to list a few):
- Inappropriate photos
- personal checks
Newspapers, magazines, and books will be accepted only if they are mailed directly from the publishing house to the jail.
Registered and certified mail service is available upon request but must be paid from inmate funds.
The mailing addresses for the Henrico County Jails are as follows:
Henrico County Jail West
Henrico County Jail East
Emergency messages are defined as any message regarding the following:
- Death of a relative or close friend
- Birth (where the inmate is the father)
- Serious injury to relative
- Hospitalization of relative
- Any other message that the supervisor feels is important enough
Messages concerning death or serious illness will be given to the shift supervisor who will deliver it to the inmate after verification. Jail staff are not obligated to transmit messages, other than emergency messages to the inmate.
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