Pay Utility Bill
In the event your check or electronic debit is returned unpaid, an additional service charge of $50.00 will be added to your amount due for the processing of the returned item as allowed by the Code of Virginia and the Code of Henrico County. In the event that your check is returned unpaid for insufficient or uncollected funds, we may re-present your check electronically. Your check will not be provided to you with your bank statement, but a copy can be retrieved by contacting your financial institution.
Department of Public Utilities Access and Correction Procedures
We strive to have accurate customer information in our records. If you would like to review the information on your account, please contact a customer service representative at 804-501-4275 to review the information over the phone or to arrange to come into our office on Parham Road. If you feel any of the information on file is inaccurate, incomplete or irrelevant, submit a written request to have it changed and include any legal documentation supporting the change, (i.e. marriage license, death certificate, etc.).
Department of Public Utilities Customer Privacy Notice
We follow strict standards to safeguard your personal information. These standards include limiting access to data and regularly testing our security technology. In the course of doing business, we may share data with others. Personal information may be shared with others for the following reason: In response to an unpaid bill, it may be shared with the State Debt Setoff Program, the Henrico County Finance Department or with our Collection Attorney. We require anyone with whom we share your personal information to protect it. We also require that they use it solely for the purpose for which it is shared. Otherwise, we do not share any personal information about our customers or former customers unless authorized by the customer or as permitted by law. You have the right to learn the nature and substance of any personal information about you in our files by making a request in person or upon written request. You also have the right to be accompanied by a person of your choosing. Should you feel any information we have in our files is inaccurate, incomplete or irrelevant, you may request correction, amendment or deletion of that information. A description of access and correction procedures will be sent to you upon your request.