The Henrico Way

The County Manager’s Office is proud to share recognition of our staff while exemplifying The Henrico Way of Customer Service, Leadership, and Accountability. Following are actual excerpts of emails and written correspondence we have received from individuals who have acknowledged our staff and their commitment to the community.

Tree Removal

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A resident called to thank Officer Nick Wieland after a small tree fell across N. Mooreland Road near their home.  As the tree was being removed Office Wieland blocked the road with his patrol car and helped clear the tree debris including the small trunk.  Great example of the work and service of Henrico Police […]

Hot Water?

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The County Manager thanked the Department of General Services and Public Utilities for their recent assistance in excavating areas of Jail East to perform repairs on the hot water lines.  The following individuals were willing to help in any way and shared the responsibility to complete the task this past weekend: Mark Brown, Keith Gordon, […]

Operation Paintbrush…

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Mark Strickler, Director of Community Revitalization, thanked all the Department Heads & Key Officials who attended the Operation Paintbrush community service project.  The project was a success, and the resident was truly appreciative.  Paula Reid, Director of Human Resources, stated the purpose of this project is to promote community service among employees.

Division of Fire’s Smoke Alarm Initiative…It Works!

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Henry Rosenbaum, Battalion Chief and Fire Marshal for the Division of Fire, noted Henrico firefighters were dispatched on Saturday afternoon to Osborne Turnpike to rescue a woman trapped inside her house, which was on fire.  The woman had been sleeping but was alerted by a working smoke detector and was able to relocate to another […]

Letter of Appreciation…

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A Manager from the Junior Achievement of Central Virginia sent a letter of appreciation to staff members of the Libbie Mill Library and the General Services Department.  A training session was held on the third floor of the Library, but the training materials were too large to fit in the elevators.  Kate Cervarich, Isaak Hopson, […]

Shining Example!

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Kara Rothman and Mike Shoop from the Tuckahoe Area Library assisted a gentleman from Alabama find information on his ancestor who was in the Civil War in Henrico.  The Alabama resident was grateful to have experienced this shining example of public service.

Lights Out…

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CBS 6 News captured a story this weekend regarding Henrico County Police Officer William Jenkins.  Officer Jenkins pulled over a car for a missing brake light.  The woman immediately wanted to change the light bulb but Officer Jenkins instead went above and beyond to change her light himself and check her relay box.

Going The Extra Mile…

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Mark Ballos with the Department of Community Revitalization was recognized by a resident for saving his life.  Mark visited the resident’s house on a service call.  The resident’s car was missing, so Mark went to a local store where he sometimes saw the resident.  Mark could not locate the resident but did not find his […]

You Make The Call!

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A Varina resident called to thank the Public Utilities Department for assisting with her trash.  The resident had a large bag that she could not lift into her trash bin, so she alerted the drivers.  They came back to pick up the bag without hesitation… Thank you to the employees of the Solid Waste Division.

Home Run…

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The President of the Glen Allen Youth Athletic Association gave special appreciation to the Division of Recreation and Parks.  He stated Katie Wood and Michael McCormack were supportive, responsive, and creative in doing what is best and right.  Jason Schilling’s guidance from a tourism perspective was amazing.  Tim Coleman and his team were positive ambassadors […]