The Henrico Way

The County Manager’s Office is proud to share recognition of our staff while exemplifying The Henrico Way of Customer Service, Leadership, and Accountability. Following are actual excerpts of emails and written correspondence we have received from individuals who have acknowledged our staff and their commitment to the community.

Thank you!

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The Sheriff’s Office was acknowledged for their addiction programs and detox sessions that are housed in the jail. An individual’s family member was arrested a week ago for addiction. The individual noted the programs give opportunities to inmates for recovery, while respecting their dignity and allowing Sheriff’s deputies to gain a sense of fulfillment for […]

Compassion..

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Cheryl Dent, a Henrico employee in the Department of Finance, acknowledged the Police Division Traffic Officers on Motorcycle Patrol. She noted their level of professionalism and compassion during two funeral processions. The officers maintained traffic flow for the funeral attendees. Cheryl stated that this made her proud to be a Henrico resident as well as […]

Safe Return!

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A resident of the City of Richmond sent his sincere gratitude to Sergeant Clifford Middlebrook. The resident lost his wallet while attending the Dominion Energy Charity Classic. Sergeant Middlebrook located the wallet and personally returned it to the resident’s home. The resident was impressed that Sergeant Middlebrook took the extra effort to make sure the […]

Hospitality…

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A volunteer from the Achievable Dream Academy acknowledged Lieutenant Dieter Merz in the Police Division for his teamwork and hospitality during the Dominion Energy Charity Classic. Lieutenant Merz made the experience wonderful for the students and kept everything moving. He ensured the field trip was a success.

Cyber Security!

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Travis Sparrow, Network Manager for the Department of Information Technology, participated in a national cyber security skills competition in July. Travis finished in the top 3% nationally out of 4,000 participants. He received a scholarship into a full cyber security program hosted by the SANS Institute.  Great Job Travis…

Plan Review…

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Jen Cobb, Engineering & Environmental Services Division Director, submitted a generous email to recognize Steve Bandura, Plan Reviewer for the Department of Public Works. Steve is a 30+ year Henrico veteran and has done an exceptional job spearheading high priority plan reviews such as Facebook and the county’s new communication towers. He takes the time […]

Off-Duty; On-Duty

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A resident who suffered cardiac arrest while shopping at the Publix on Laburnum Avenue thanked Firefighter Jake White, who was off-duty at the time, for administering CPR and an AED until a Division of Fire ambulance arrived to take him to the hospital. Because of the quick response, the resident survived the incident and is […]

Non-Emergency to the Rescue!!

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A resident thanked Sandy Grata, a Police Communications Officer, for providing wonderful assistance when she placed a call from work to the County’s non-emergency number seeking an ambulance for her mother. She also expressed gratitude to the Division of Fire responders, who were on the scene within minutes.

Bookmobile

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A resident thanked the Public Library for the resources afforded to her, especially the Bookmobile and its friendly and helpful staff. She cited the Bookmobile as one of the best “perks” offered to Henrico citizens.

Public Utilities to the Rescue…

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A resident wanted to thank the work crew from the Department of Public Utilities Rodney Thomas; Darrell Harris; Cliff Robinson; Juan Little; Milton Robinson and Leroy Smith who located and cleared a root ball drain stoppage that had stopped all water draining from his home to the street sewer line. He noted “all were clean, professional in […]