The Henrico Way

The County Manager’s Office is proud to share recognition of our staff while exemplifying The Henrico Way of Customer Service, Leadership, and Accountability. Following are actual excerpts of emails and written correspondence we have received from individuals who have acknowledged our staff and their commitment to the community.

Lights Out…

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CBS 6 News captured a story this weekend regarding Henrico County Police Officer William Jenkins.  Officer Jenkins pulled over a car for a missing brake light.  The woman immediately wanted to change the light bulb but Officer Jenkins instead went above and beyond to change her light himself and check her relay box.

Going The Extra Mile…

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Mark Ballos with the Department of Community Revitalization was recognized by a resident for saving his life.  Mark visited the resident’s house on a service call.  The resident’s car was missing, so Mark went to a local store where he sometimes saw the resident.  Mark could not locate the resident but did not find his [...]

You Make The Call!

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A Varina resident called to thank the Public Utilities Department for assisting with her trash.  The resident had a large bag that she could not lift into her trash bin, so she alerted the drivers.  They came back to pick up the bag without hesitation… Thank you to the employees of the Solid Waste Division.

Home Run…

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The President of the Glen Allen Youth Athletic Association gave special appreciation to the Division of Recreation and Parks.  He stated Katie Wood and Michael McCormack were supportive, responsive, and creative in doing what is best and right.  Jason Schilling’s guidance from a tourism perspective was amazing.  Tim Coleman and his team were positive ambassadors [...]

Back To School

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Paul Carper, Capital Projects Manager for Henrico County Public Schools, shared his appreciation for the cooperation he and his staff received from Building Inspections, the Purchasing Division of the Finance Department, and Risk Management on the Baker Elementary School Fire Remediation Project.  Without the amazing efforts from all departments, the completion date would not have [...]

Advocate for Aging

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Henrico resident Randy Wright showed appreciation to our Advocate for Aging, Jelisa Turner, for an outstanding job of serving the residents of Henrico county. Jelisa connected the resident with the proper senior living facility for his neighbor.

Application Outreach

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A job applicant gave compliments to Department of Human Resources employee, Cheryl Tuttle, for assisting him through the county website and application process.  He said Cheryl was patient, kind, and encouraging as he maneuvered through the system.

Department of Planning

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The Pemberton Crossing Homeowners’ Association recognized Department of Planning employee, Christina Goggin, for expertly and quickly assisting an association member with information regarding a lot in Pemberton Crossing.  The member stated Christina was efficient, patient, and thorough.

Exceptional Work

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A resident compliment Community Revitalization employees Paul Johnson, Michael Mollen, and Jennifer Sale for performing their duties in an exceptional manner.  Jennifer is always helpful when the citizen calls to report a complaint.  Paul and Michael work hard to improve conditions in the community and have met with the Neighborhood Watch group.  He appreciates their [...]

Above & Beyond

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The Catholic Heart Workcamp organization passed along sincere appreciation to Fire Lt. Ben Martin and Firefighter Jay Browne, who assisted a resident with replacing his kitchen cabinets on their own time.  The resident is unable to get around on his own, and these men wanted him to have a safe living environment.