In 2008, the Henrico County Department of Human Resources designed and implemented a set of nine County-wide competencies for all employees. Extensive research on competencies and talent management models was conducted which included evaluating competencies in all levels of government and in the private sector. An analysis of the County’s previously-developed Leadership Development Competencies was also completed.

The nine core competencies in Henrico County enable an integrated approach to talent and performance management creating a foundation of success for all employees. The competencies are in essence expectations—standards that employees work to meet for their own development and for the success of their agencies and the County as a whole.

For more information about the competencies, view the documents below. You may also contact Organizational Learning and Talent Development at 501-7207 or


For more details and explanation of each competency, please view the Competency Definitions or Competency Anchors, listed to the right.

  1. Communication
  2. Results Driven
  3. Serving Customers
  4. Leading and Influencing
  5. Technological Literacy
  6. Understanding the Business of Henrico County
  7. Personal Accountability
  8. Managing and Transferring Knowledge
  9. Functional Expertise

Important Documents & Links

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