Organizational Learning and Talent Development (OLTD) offers Henrico County General Government employees cutting edge, innovative training courses, leadership and customer service certification programs, and career enrichment coaching.

The foundation for all of OLTD’s programs is the County’s nine core competencies. Employees work to meet these core expectations for their own development and for the success of their agencies and the County as a whole. OLTD provides the resources to ensure that County employees are able to excel in these nine competency areas and to reach their development goals.


The Career Enrichment Program provides tools, resources, and guidance to employees as they chart their career paths.

The Emerging Leaders Certification Program provides participants with the framework, tools, and learning experiences to strengthen their leadership and customer service skills so that they are able to make decisions, and make an impact, at every level of the organization.

The Internship Program offers opportunities for individuals to participate in various unique and value-added internship opportunities in select departments within the County.

The Leadership Development Program provides a variety of resources to County supervisors, including one-on-one advising, leadership assessments, and training courses customized to the unique needs of employees who lead others.

The Role of the Supervisor series uses a blended learning approach in a program designed to meet the needs of newly-promoted and newly-hired supervisors. Courses in managing conflict, feedback and coaching, managing change, and more are part of this required series. When space allows, seasoned supervisors are eligible to attend the courses in this six-day series as well.

The Volunteer Program offers opportunities for individuals to volunteer time and services to 30 different County departments.

The Customer Service Certification Program is being phased out and no new applicants will be admitted as of April 2, 2014. Employees still have opportunities to develop by taking advantage of the many other learning opportunities including the Emerging Leaders Certificate Program (ELCP). Current CSCP participants have until January 2015 to complete their current levels.


All County employees are eligible to attend the wide variety of courses in the Leadership/Professional Development category. In addition, managers may attend courses in the Management category that are designed to enhance their leadership capabilities and skills. In partnership with several technology-training providers, the County offers a wide variety of technology courses to help County employees enhance their technological skills. Online learning is also available to employees and offers a wide variety of courses and topics to meet their needs. Visit our Classes & Registration page for class calendar, online learning information, registration information, training locations, and more.

Specialized Services

OLTD offers organizational consultations, conflict resolution and mediation services, specialized training for work groups, and resources to meet departmental Succession Management goals. For more information about these services, contact OLTD at 501-7207 or


To strategically empower individuals and teams through learning and development partnerships that enhance organizational performance.


Organizational Partners in:

  • Learning
  • Leadership
  • Service
  • Performance

Location Information

The Organizational Learning and Talent Development Division is located on the second floor of the Henrico Training Center, about 0.8 mile west of the Government Center. Turn left onto Shrader Road and left into the parking lot for the Training Center.

Directions and Map