FAQs about the Job Application Process
The answers to many questions regarding the application and hiring process are answered here. Select from the questions below. This page is best viewed in Internet Explorer or Mozilla Firefox browser. If you have any difficulties, please e-mail us.
What is iRecruitment?
iRecruitment is a web-based application that provides a full-cycle recruiting solution for Henrico County General Government and Henrico County Public Schools. iRecruitment facilitates the job application and recruitment process for applicants, hiring managers, and employment and staffing analysts by providing a tool to manage every phase of attracting, processing, tracking, and hiring new employees.
How do I find out what jobs are available?
Visit our online site at www.henricojobs.com to link to iRecruitment. A list of available positions can be viewed 24 hours a day on any computer with Internet access through a Job Search. This information is updated weekly.
How does the application process work?
Applicants can register on iRecruitment and complete and save their application package online. To register, go to www.henricojobs.com from any computer with Internet access and click on the selection that describes your applicant status. After the closing date of a position, all applications will be screened by one of the Employment & Staffing analysts. Applicants who advance to the interview stage of the process are usually contacted within three to four weeks (and in some instances, longer) after the closing date listed on the vacancy. You may check the status of your application visiting iRecruitment and logging in to your account. After a final selection is made, all applicants will be notified electronically that the position has been filled.
What are the advantages of using iRecruitment?
There are a number of advantages to using iRecruitment. Some of these include:
- The ability to save your application package online for re-use on future job openings;
- The ability to update your online application to keep it current and accurate;
- The ability to access and review the vacancy on-line while completing the application;
- The ability to submit your application immediately and directly to the County, minimizing the risk of missing a deadline or loss of the application;
- The ability to apply online allows for a Sunday closing date—giving you extra weekend time to apply;
- The online application saves time when you want to apply for multiple jobs at one time or when you apply for several positions throughout the year;
- The ability to keep track of the status of your application and the employment process;
- The ability to learn about job openings and apply for positions at any time and from any computer with access to the Web.
Who will see my application if I use iRecruitment?
Your application is on a secure Web server and will be available to the Department of Human Resources and the interviewer(s) for the specific job opening for which you apply. If the same position becomes available in a different department or with a different supervisor, your application may be reviewed for that opening by the responsible supervisor. Henrico County does not share its database with other companies or localities.
What if I do not have a computer or access to the Internet?
There are a number of places you can still get access to www.henricojobs.com:
- Eastern Government Center, HCPS Human Resources Office, 3820 Nine Mile Road, Henrico;
- Lobbies of the Pupil Transportation and School Nutrition Services Offices, 3751 Nine Mile Road;
- Any of the public computers located at all Henrico County Library branches;
- A friend or family member’s PC that has Internet access.
Henrico County General Government has over 500 different classifications of positions performing a wide variety of job duties. The County offers a comprehensive benefits package for General Government and Schools to full-time employees hired in authorized positions. Henrico County accepts applications only for positions for which we are actively recruiting.
Vacant firefighter positions are filled using an eligibility list. We do not accept applications for firefighter unless we are updating our eligibility listing through the open recruitment process. The open recruitment for firefighters is advertised through www.henricojobs.com—check it frequently. Click here to learn more about the requirements for firefighter positions. If you would like to be notified by e-mail, click here to subscribe to our firefighter recruitment mailing list.
The Division of Police handles recruitment for uniformed personnel for their division. These vacancies are also advertised on iRecruitment. To learn more about the job requirements for police officer, click here.
Henrico County Public Schools offers permanent full-time, permanent part-time, and temporary positions. All available positions can be found on www.henricojobs.com.
Where can I complete an application?
Applications are accepted via iRecruitment which can be accessed through www.henricojobs.com. From www.henricojobs.com, click on the selection that matches your employment status to reach our iRecruitment. If you are a first time visitor, you will need to register with the site. If you are already registered, you can log in when you return. Once registered, you can create and/or edit your application package online. Once you have completed your application and attached your application documents (resume and/or cover letter), you may apply that application package to any of the open positions listed on iRecruitment—simply click on the icon in the “Apply Now” column for the Job Title that interests you. It will ask you to review your Application Package information for accuracy and then will give you the option to submit your application package to that vacancy. If you do not have access to a computer at home, click here.
Can someone help me complete the online application?
HR staff members are available to help applicants get started and to answer questions about iRecruitment for applicants. For the Henrico County General Government Department of Human Resources, call 501-4628, Monday thru Friday, 8:00 am until 4:30 pm; for the Henrico County Public Schools Human Resources Department, call 652-3664, Monday thru Friday, 8:00 am until 4:30 pm.
Can I save my application before I finish completing it?
To save information you have entered, you must advance to the “Review” stage of the application process and hit “Finish.” You may do so without completing all of the fields of the application (the information you did enter will be saved), however your application package will be “applied” to the position without all of the necessary information needed to evaluate your credentials fully. In order to be fully considered for a vacancy, make sure you return to iRecruitment and fully complete your application package (by using the “My Account” link from the home page) prior to the closing date of a vacancy.
You must remember your user ID (e-mail address) and password to log back on. You cannot create an additional account with the same e-mail address.
What information do I need to complete the online application?
You need to have an e-mail address to complete an online application. In addition, you should have all of the specific details and information about previous work experience, education, certifications, and qualifications prior to beginning, including dates, salary amounts, names, and contact numbers. If you find you are missing a piece of information requested on the application, you may be able to skip the field and go back later to complete it. If you decide to do this, it is important that you return and complete the missing information before the closing date of the vacancy.
The application details you enter when you apply will be used to evaluate your qualifications for the job opening for which you apply—make sure it is accurate and contains all information requested. Resumes and cover letters will also be considered, however they are not the primary screening tool used by the Human Resources Analysts when doing the initial review of your application package. You should complete all fields that apply to you on the application details step of the process.
How long does it take to complete the online application?
The time it takes depends on several factors including the amount of work experience and education you have to enter, how fast you can type, etc. You should allow 20 to 45 minutes for the total process. You can speed up the process by collecting important information about previous work experience, education, certifications, etc., before you start creating your application.
How can I attach documents?
There is a “Documents” section that is part of the online application process. In that section, you simply click the “Add Another Document” button. From there, you will be able to browse to the location of your document and select it, enter a description of the document, and define the type of document. Click the “upload” button and your document will be attached to your application package.
All documents are part of your complete application package and will be viewable for any vacancy to which you apply. You should either attach general documents that are applicable to all positions for which you apply or you should name your documents specifically to relate them to the vacancy to which they apply.
For all HCPS vacancies, please pay close attention to the “How to Apply” section of the job posting. Please only attach your resume and/or cover letter to your application and fax, mail, or hand deliver all other documents to the Henrico County Public Schools Human Resources Department.
What does the flashlight icon do?
The flashlight icon in our Job Site means that there is system-defined data that belongs in that field. Whenever there is a flashlight icon, you should click on it and then click the “Go” button in the Search area (there is no need to enter any criteria). The system will return a list of approved values for that field in the “Results” section. To choose the value you want, click the “Quick Select” icon in the row of the value.
What should I do if I get an error message?
Pay close attention to error and system messages for information on the specific problem. They often will tell you what field has a problem and a tip to correct it. If the message is general or you still cannot figure out the correction, you may e-mail or call (804-501-4628) Henrico County General Government or e-mail or call (804-652-3664) Henrico County Public Schools (HCPS) with the specific problem, and someone from Applicant Support will assist you. Please send or have specific information, text of error messages, and screen shots if possible for the best service possible. In order to not lose information you have already entered, you may want to leave the problem field blank, finish the process, save your application, and then contact us. You may also want to try another PC in case it is a setting on your PC that is causing the error. In the event of an approaching deadline, computers are available at HCPS Human Resources Department (Eastern Government Center, Nine Mile Road) Monday thru Friday, 8:00 a.m. to 4:30 p.m., and at all Henrico County Public Libraries, which also have evening and weekend hours.
- Go to www.henricojobs.com and click on the option that matches your employment status.
- Register with iRecruitment. You must have an e-mail address to register with our site.
- Complete your application package, including filling in your basic details, address, phone numbers, employment history, education qualifications, additional qualifications, and uploading documents (resume and/or cover letter).
- “Apply Now” to any vacancies for which you qualify and that interest you.
It is important that you read and follow all instructions carefully and fully complete all of the applicable fields in your application details. Once you have completed your online application package (which can be done at any time), you will use that application package to apply for one (or more) of the jobs shown on iRecruitment. If you edit your application package, it will be edited for any position you have already applied to (that is not already filled) and any future positions to which you apply. If you have information to update, simply edit your application package and it will be edited for all positions to which you have applied.
You can use the Available Jobs Search feature on the Web site to find any open positions that interest you and for which you meet the qualifications. Once you get the Search Results, click on the IRC### link in the name column to view the full vacancy description. From here, you can click on the “Add To Basket” button to put this vacancy in your “shopping cart” for further or later consideration, or you can click on the “Apply Now” button to apply. If you have already viewed the vacancy description or know that it is the vacancy to which you want to apply, you can simply click on the icon in the “Apply Now” column for the Job Title that interests you straight from the Search Results page.
Be sure to remember your user name (e-mail address) and password so you can log back into the system at any time. You should make a note of these and keep them handy. You cannot create a second account using the same e-mail address. If you forget your password, you can click on the “forget your password” link and a new password will be e-mailed to you. If you need additional assistance, please contact the Department of Human Resources at 501-4628 or firstname.lastname@example.org or Henrico County Public Schools Human Resources Department at 652-3664 or email@example.com.
What if I do not have an e-mail address?
You can establish an email account at no charge using Hotmail, Yahoo, or many other free services on the Internet. If you go to www.google.com and enter “free e-mail accounts” you will get search results with many free e-mail account options. These sites are very user-friendly and have step by step instructions for setting up a free e-mail account.
What do I do if I use the “forgot your password” link and still cannot log in?
If you use the “forgot your password” link and do not receive a new password (due to your e-mail settings) or the new password you receive still does not work, please contact the Henrico County General Government Department of Human Resources at 501-4628 or firstname.lastname@example.org or the Henrico County Public Schools Human Resources Department at 652-3664 or email@example.com. Both offices are open Monday thru Friday from 8:00 a.m. to 4:30 p.m.
Do I need to apply online if I am only interested in temporary positions?
Yes, applicants must apply online for temporary positions. For Henrico County General Government, temporary positions are listed on iRecruitment. For Henrico County Public Schools, applicants must go to henrico.k12.va.us/HumanResources/apply.html and follow the instructions listed.
Can I apply for more than one job at a time?
Yes, once you have completed your online application package through iRecruitment, you can apply to multiple positions that are currently open and on the Job Listing. Even days or weeks later, all you have to do to apply for another job is to log back on to the site and apply—the application package you submitted and/or last updated will still be in the system available for you to update and/or submit for another job opening.
How long is my application valid?
After you register on iRecruitment, your profile remains active as long as you access it regularly (at least once every six months). We will purge inactive profiles from the site but not more frequently than every six months. Only those that have not been accessed in that timeframe will be purged.
When/how can I make changes to my application?
Changes can be made to your application package at any time. When you make a change to your application package, it is reflected from then on for all positions to which you have applied. Any changes you make to your application package will be reflected for all positions for which you apply.
- Using iRecruitment, log in (for external applicants using your username (e-mail address) and password and for internal applicants using your HRMS username and password through myhenrico.org and going to the iRecruitment Candidate responsibility).
- Click on “My Account” in the blue bar at the top of the page on the left side under the County of Henrico seal.
- Make the desired changes to your application package for all of the tabs that are applicable and save on each tab. Your original application is replaced with the new version.
- Your current application packages that is applied to positions is updated and the next time you apply for a position, your revised application will be used as well.
How do I print my application?
You do not need to print your application because your account information job application history and status are available to you online 24 hours a day, 7 days a week. If you still need to have a printed copy, the best option is to use the printer icon for the browser you are using and print the screen. To get a full print out of your application package, you will need to print all screens.
I’ve been working for the County for a long time. Why do I have to fill out another application?
Applications are required of each person applying for a position. It is likely that you may have acquired additional skills, experience, and education since you originally applied that should be considered. In addition, completing an online application ensures your qualifications and personal information will be documented and ensures accurate applicant tracking information for every position. If you are already working for the County, you apply through your iRecruitment Employee Candidate responsibility in HRMS.
I missed the deadline—can I still apply?
As with any position, once a closing date (deadline) has passed, no applications will be accepted. Please continue to visit www.henricojobs.com and apply for new jobs as they become available.
Can I apply by sending my resume via e-mail?
All applications must be completed using iRecruitment. Paper applications and resumes will not be accepted by fax, e-mail, or postal mail.
How can I check the status of my application?
When you log in to iRecruitment (external applicants using your username (e-mail address) and password; internal applicants using your HRMS username and password through myhenrico.org and going to the iRecruitment Candidate responsibility), you will be taken to your “Home” page. On that page, you have a list of the positions to which you have applied. The column “Status” shows what status your application is in:
- Active Application—Position is still unfilled and, based on your skills/qualifications, you may or may not be contacted for an interview.
- Job Accepted—You have accepted the position.
- Not Hired—You are no longer being considered for hire to the position-the position may be filled or unfilled.
Did my application go through for a specific vacancy?
When you log in to iRecruitment (external applicants using your username (e-mail address) and password; internal applicants using your HRMS username and password through myhenrico.org and going to the iRecruitment Candidate responsibility) and you see the list of positions on your “Home” page, you will know that your application has been received for that position.
Why do you only use an online system for employment and staffing for the County?
The benefits of the online process to applicants, hiring departments, and the County far outweigh the advantages of using a manual application process.
The online system provides more information to applicants, including the status of the position(s) for which they have applied, daily updates to job postings, and the ability to update their applications online. The system can be accessed 24 hours a day, 7 days a week, from any computer Internet connection. Applicants can do a search for openings based on department or title and can track the hiring process.
The online process reduces the process time from when a job is listed to when applications are received, thus reducing the time it takes to fill a position. It also reduces the redundant work of processing, printing, copying, and distributing paper applications and resumes. It eliminates the risk of not receiving or misplacing an application. It provides more consistent applicant tracking information and the ability to search and utilize applications on file.
I am having a technical problem with my computer that is stopping me from completing the application or applying for a job. What can I do?
Be sure you are using an Internet Browser directly and not through an Internet Service Provider (such as Yahoo or Google). Look for messages from your computer alerting you to necessary setting changes. Pay close attention to system messages for information on the specific problem. You may e-mail Henrico County General Government or you may e-mail Henrico County Public Schools Human Resources Department with the specific problem and someone from Applicant Support will assist you. Please send specific information, text of error messages, and screen shots if possible. In the event of an approaching deadline, computers are available at all Henrico County Public Libraries.