Obtaining an Application

You can apply online through the state’s Common Help portal at https://commonhelp.virginia.gov/access/

You may also request an application be mailed to you or pick up one at either of our offices.  Applications for all programs are also available on the state website (Select the Assistance tab to find the program you are interested in applying for and the applicable forms will be listed underneath).  Paper applications are accepted by fax at (804) 501-4006, by mail (West End mailing address) or in person at either office.

Because benefits for some programs are prorated from the date that you apply, we encourage you to file an application the same day that you contact the agency, either by mail or in person, as soon as possible. If you are found eligible, the amount of time to process your application and the amount of benefits you receive will depend on the date your signed application is received in our agency.

Processing Time

Medicaid allows 45 days to determine an individual’s eligibility. TANF allows a 30 day processing timeframe.

The SNAP program is slightly different than the other programs. An individual is first allowed 30 days to get in the necessary information; if more information is needed, the individual is given another 30 days to try and get the information in. Benefits will then be prorated from the day the last verifications are received in the agency.

Filing an Application & Interviews

You may file an application at any time. Henrico County Department of Social Services now operates on an appointment system. If you leave an application and an interview is required; an appointment will be sent to you for a phone interview.

Medicaid does not require an interview. However, the other major benefit programs; Food Stamps, TANF (Temporary Assistance to Needy Families), General Relief, and the Auxiliary Grant program require an interview before eligibility can be determined. If you miss your scheduled interview; it is your responsibility to call and reschedule another appointment.

“In accordance with federal law and U.S. Department of Agriculture policy, this institution is prohibited from discrimination on the basis of race, color, national origin, sex, age, religion, political beliefs, or disability.”

During the interview, your application will be reviewed with an eligibility worker and you will be advised of what verifications are needed to evaluate your application and determine whether or not you are eligible for assistance.

Verifications

Federal, State, and local policy regulations require that certain verifications be provided before your application can be processed. Your eligibility worker will advise you during your interview or by mail as to what specific information is needed regarding your case. Some examples of the most commonly requested verifications are:

  • Birth certificates for children
  • Social Security numbers for all household members
  • Verification of all income for prior month, such as:
    • Pay stubs
    • Records of tips, bonuses, or commissions
    • Social Security checks
    • Child Support
    • Unemployment compensation
    • Pensions & other retirement income
    • Self employment records
    • Educational income (Student loans or grants)
  • Proof of disability (doctor’s statement)
  • Proof of identity (Driver’s license or other valid picture ID)
  • Verification of resources (Medicaid, Auxiliary Grant applications; SANP if questionable)
    • Most recent account statements (Checking, savings, Christmas club, CDs, credit union, trust funds money market accounts)
    • Proof of stocks or bonds
    • Property owned other than your own home
    • Life insurance policies–face value & cash value (Not required for food stamps)
    • Burial plots and burial arrangements
    • Car registration

How will I know if I am eligible for assistance?

All of the benefit programs have specific income and resource limits. If you are under these limits, and have provided all of the requested information, your eligibility worker will notify you by mail as to whether or not you are eligible for assistance.

If you do not provide all of the requested information, your case will be denied for failure to provide information. You may reapply at any time.